David Antonio Corsino Flores
Santo Domingo
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Care Advisor
Scotiabank GBS
02.2023 - Current
- Ensure customer satisfaction by resolving queries, handling complaints, collaborating with other departments, and providing advice by customizing financial solutions and recommendations to each client's individual needs.
Senior Payment Methods Reconciliation Analyst
Asociacion Popular de Ahorros y Prestamos
01.2021 - 04.2022
- Execute the reconciliation of operations related to the exchange and invoicing of Payment Methods, complying with current regulations and standards of the brands, policies and procedures of the entity.
Credit Card Claims & Locations Officer
Asociacion Popular de Ahorros y Prestamos
01.2018 - 01.2021
- Supervise and coordinate the logistics of contact to APAP customers for the tracking and delivery of Credit Cards
- In charge of the Department's reports on decision making.
Distribution/Claims Assistant
Asociacion Popular de Ahorros y Prestamos
01.2017 - 01.2018
- Provide support and advice to both internal and external customers regarding undelivered credit cards, processing and closing of T24/R15 requests, provide route support and update information to couriers for more efficient delivery.
Distribution Assistant
Smart Solutions
11.2016 - 01.2017
- Preparation and distribution of credit cards through courier service to clients of the popular association (APAP).
Education
Project Management -
INFOTEP
01.2023
Microsoft Projects -
LinkedIn Learning
01.2022
Accounting Equals -
INFOTEP
01.2015
Computer Technician -
Oratorio María Auxiliadora (O.M.A.)
01.2013
Advanced English -
Landó English Institute
01.2012
Skills
- Complaint Handling
- Problem Resolution
- Teamwork and Collaboration
- Product Knowledge
Personal Information
Date of Birth: 09/09/97
Document
402-2590489-1
Job References
- Lic. Nelson Franjul, Manager Credit card Projects, Scotiabank, 829-342-7810
- Sci. Rosanna Valdez Jacquez, Accounting Manager, Smart Solutions, 829-554-3869
- Carlos Iván Moreta, Assistant manager of Embossing, Asociación Popular de Ahorros y Prestamos, 829-613-1103
Timeline
Customer Care Advisor
Scotiabank GBS
02.2023 - Current
Senior Payment Methods Reconciliation Analyst
Asociacion Popular de Ahorros y Prestamos
01.2021 - 04.2022
Credit Card Claims & Locations Officer
Asociacion Popular de Ahorros y Prestamos
01.2018 - 01.2021
Distribution/Claims Assistant
Asociacion Popular de Ahorros y Prestamos
01.2017 - 01.2018
Distribution Assistant
Smart Solutions
11.2016 - 01.2017
Project Management -
INFOTEP
Microsoft Projects -
LinkedIn Learning
Accounting Equals -
INFOTEP
Computer Technician -
Oratorio María Auxiliadora (O.M.A.)
Advanced English -
Landó English Institute
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