Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David May

Celje,Slovenia,EU

Summary

Skilled in problem-solving and customer support, I excelled at AT&T by managing high call volumes and resolving complex issues, enhancing customer satisfaction significantly. Mastering multiple software systems, I boosted efficiency and reduced wait times, demonstrating exceptional verbal communication and a commitment to excellence in service.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

4
4
years of professional experience

Work History

Call Center Representative

AT&T
03.2024 - 12.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Representative

Concentrix
03.2022 - 07.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Call Center Representative

ERC
02.2021 - 01.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

High School Diploma -

Sola Za Horticulturo in Vizualne Umetnosti
Celie

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues

Languages

English
Native or Bilingual
Italian
Full Professional
Slovenian
Native or Bilingual
Spanish
Full Professional
Serbian
Full Professional
Croatian
Full Professional

Timeline

Call Center Representative

AT&T
03.2024 - 12.2024

Call Center Representative

Concentrix
03.2022 - 07.2024

Call Center Representative

ERC
02.2021 - 01.2022

High School Diploma -

Sola Za Horticulturo in Vizualne Umetnosti
David May