Dary Munoz
Nashville,TN
Summary
Results-driven professional with a track record of high productivity and successful project completion. Demonstrates strong organizational skills and known for effectively managing multiple projects with precision while fostering team collaboration to achieve objectives. Adept in communication and leadership, consistently driving team success through creative solutions.
Overview
13
13
years of professional experience
Work History
Marketing Manager
AFP Cabinets & Granite
Nashville, TN
04.2022 - Current
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Documented specialized data and requirements to address business demands.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Analyzed market trends to identify potential opportunities for growth.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
Database Manager
Driveline Retail Merchandising
Goodlettsville, TN
12.2021 - 03.2022
- Understand, adjust, and communicate POG dependencies/rule sets in order to manage store planogram attachments
- Used various statistical methods to analyze data and generate useful business reports in Microsoft Excel
- Help to create and review exception reporting
- Collaborate across departments to maximize accuracy for product and planogram distribution at store level
- Managed POG for 18,000+ stores nationwide efficiently
Quality Assurance/Planning Manager
FedEx Corporation
Mount Juliet, TN
10.2020 - 11.2021
- Monitor & provide real-time reporting during the order fulfillment process to increase deliveries
- Administer everyday workflow of all implementation processes and provide technical support to all teammates
- Established continuous collaboration with Ops Manager & IC/QA department to ensure delivery is on schedule
- Performed research & adjusting item/product configuration avoiding system issues
- Prioritizing orders at risk & issuing tasks as needed while providing daily metric reports
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Forecasted future needs based on industry trends, customer feedback and market analysis.
Account Manager - B2B
Allure Hospitality
Miami, FL
06.2018 - 09.2020
- Responsible for supporting outside and in house sales team
- Confirm with client they were satisfied with the orders placed & delivered in a time sensitive manner.
- Updated company's inventory, customers, vendor database with accurate up-to-date information in QuickBooks.
- Assisted in coordinating schedules, routes and coverage areas to ensure all work orders were accurately covered.
- Created lasting relationships with clients, carriers, and venders via phone calls, email and personal visits
- Generated weekly progress reports on remarketing initiatives for senior management review.
- Managed and maintained relationships with existing clients to ensure customer satisfaction.
Store Manager
Sprint Corp
Miami, FL
06.2014 - 06.2018
- Responsible for delivering exceptional customer experience by assisting Store Manager with leading, coaching, and developing team of store sales associates
- Deliver operational and merchandising excellence in a dynamic environment
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Complied with all operational policies and procedures
- Established continuous learning on new products and solutions
Lead Sales Associate
T-Mobile U.S.A
Miami, FL
10.2011 - 05.2014
- Assist customers with purchase of wireless services and handsets
- Provide technical and customers service support
- Coached sales associates and role-played to improve areas
- Contributed to set up of store’s merchandising and layouts
- Took responsibility of sales floor as team lead
Education
Bachelor’s - Business Administration And Management
Universidad Iberoamericana (UNIBE)
Santo Domingo, Dominican RepublicSkills
- Business Growth Management
- Customer Satisfaction
- Client Relationship Management
- Customer Service-Oriented
- Brand Building
- Decision-Making
- Sales Performance
- Customer Relationship Management (CRM)
- Detail Oriented
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Marketing Manager
AFP Cabinets & Granite
04.2022 - Current
Database Manager
Driveline Retail Merchandising
12.2021 - 03.2022
Quality Assurance/Planning Manager
FedEx Corporation
10.2020 - 11.2021
Account Manager - B2B
Allure Hospitality
06.2018 - 09.2020
Store Manager
Sprint Corp
06.2014 - 06.2018
Lead Sales Associate
T-Mobile U.S.A
10.2011 - 05.2014
Bachelor’s - Business Administration And Management
Universidad Iberoamericana (UNIBE)
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