Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Intern
Darwin David Bonilla Perdomo

Darwin David Bonilla Perdomo

Santo Domingo

Summary

I am a Customer Service and Sales Professional with over seven years of experience in the transportation and aviation industries, currently serving as a Commercial Leasing Advisor at Avis Budget Group. My background includes a strong focus on customer satisfaction, operational efficiency, and safety compliance. I excel in negotiation, staff training, and problem-solving, with a proven ability to increase market share and enhance service quality. I am dedicated to providing exceptional customer experiences and maintaining operational excellence in fast-paced environments. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

11
11
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Commercial Leasing Advisor

Avis Budget Group
9 2022 - Current
  • Led staff training sessions to enhance customer service skills and ensure compliance with company policies
  • Surpassed personal sales target for 2023 by 49%
  • Advised customers on leasing and commercial services, identifying new business opportunities that contributed to notable sales growth
  • Resolved customer issues with vehicles, maintaining detailed control of customer accounts.

Rental Sales Associate

Avis Budget Group
03.2019 - 09.2022
  • Effectively listened to and identified customer needs to offer additional products and services that enhanced their travel experience
  • Captured customers without reservations to increase market share
  • Assisted customers with vehicle exchanges, returns, future reservations, and any concerns they had.

Medical Representative

EXELTIS / Asta Medica Centroamericana S. A.
08.2018 - 12.2018
  • Promoted sales of various products during pharmacy visits
  • Provided information and training about products to pharmacy owners and staff
  • Maintained inventory control of all products, medical samples, exchanges, and coupons.

Rental Agent

National Car Rental
08.2015 - 06.2018
  • Prepared and processed rental transactions, obtaining and verifying all required passenger information
  • Informed customers about the details and availability of optional services
  • Communicated with management to monitor vehicle inventory fluctuations and availability
  • Responded to all customer questions, inquiries, and concerns in a friendly and professional manner.

Operation Agent & Load Supervisor

Delta Air Lines
02.2014 - 08.2015
  • Oversaw ground operations, including fuel distribution, flight planning (ATC), load distribution, and weight and balance, ensuring compliance with safety regulations
  • Improved operational efficiency by 20% through streamlined procedures and effective coordination with the ground services team.

Customer Service Agent and Ticketing Sales

Delta Air Lines
11.2013 - 02.2014
  • Provided reliable service to customers during the check-in process, ensuring their safety
  • Managed the ticketing process, including selling, printing, and reissuing tickets.

Civil Aviation Security Inspector

05.2013 - 10.2013
  • Conducted security procedures and aircraft inspections.

Education

Industrial Engineering -

Universidad Tecnológica de Santiago
01.2017 - Current

Medical Representative, General Sales, Commercial Promotion, and Related Marketing Activities - undefined

Formación Integral Avanzada en Negocios

Advanced English - undefined

UNICA
01.2015 - undefined

Technical High School Graduate, Basic Electronics - undefined

Instituto Politécnico Pilar Constanzo
01.2006 - 05.2009

Skills

Customer Service Excellence

Certification

Body Language for Leaders

Timeline

Rental Sales Associate

Avis Budget Group
03.2019 - 09.2022

Medical Representative

EXELTIS / Asta Medica Centroamericana S. A.
08.2018 - 12.2018

Industrial Engineering -

Universidad Tecnológica de Santiago
01.2017 - Current

Rental Agent

National Car Rental
08.2015 - 06.2018

Advanced English - undefined

UNICA
01.2015 - undefined

Operation Agent & Load Supervisor

Delta Air Lines
02.2014 - 08.2015

Customer Service Agent and Ticketing Sales

Delta Air Lines
11.2013 - 02.2014

Civil Aviation Security Inspector

05.2013 - 10.2013

Technical High School Graduate, Basic Electronics - undefined

Instituto Politécnico Pilar Constanzo
01.2006 - 05.2009

Commercial Leasing Advisor

Avis Budget Group
9 2022 - Current

Medical Representative, General Sales, Commercial Promotion, and Related Marketing Activities - undefined

Formación Integral Avanzada en Negocios
Darwin David Bonilla Perdomo