Darwin David Bonilla Perdomo
Santo Domingo
Summary
I am a Customer Service and Sales Professional with over seven years of experience in the transportation and aviation industries, currently serving as a Commercial Leasing Advisor at Avis Budget Group. My background includes a strong focus on customer satisfaction, operational efficiency, and safety compliance. I excel in negotiation, staff training, and problem-solving, with a proven ability to increase market share and enhance service quality. I am dedicated to providing exceptional customer experiences and maintaining operational excellence in fast-paced environments. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Commercial Leasing Advisor
Avis Budget Group
Santo Domingo
9 2022 - Current
- Led staff training sessions to enhance customer service skills and ensure compliance with company policies
- Surpassed personal sales target for 2023 by 49%
- Advised customers on leasing and commercial services, identifying new business opportunities that contributed to notable sales growth
- Resolved customer issues with vehicles, maintaining detailed control of customer accounts.
Rental Sales Associate
Avis Budget Group
Santo Domingo
03.2019 - 09.2022
- Effectively listened to and identified customer needs to offer additional products and services that enhanced their travel experience
- Captured customers without reservations to increase market share
- Assisted customers with vehicle exchanges, returns, future reservations, and any concerns they had.
Medical Representative
EXELTIS / Asta Medica Centroamericana S. A.
Santo Domingo
08.2018 - 12.2018
- Promoted sales of various products during pharmacy visits
- Provided information and training about products to pharmacy owners and staff
- Maintained inventory control of all products, medical samples, exchanges, and coupons.
Rental Agent
National Car Rental
Las Americas International Airport
08.2015 - 06.2018
- Prepared and processed rental transactions, obtaining and verifying all required passenger information
- Informed customers about the details and availability of optional services
- Communicated with management to monitor vehicle inventory fluctuations and availability
- Responded to all customer questions, inquiries, and concerns in a friendly and professional manner.
Operation Agent & Load Supervisor
Delta Air Lines
Las Americas International Airport
02.2014 - 08.2015
- Oversaw ground operations, including fuel distribution, flight planning (ATC), load distribution, and weight and balance, ensuring compliance with safety regulations
- Improved operational efficiency by 20% through streamlined procedures and effective coordination with the ground services team.
Customer Service Agent and Ticketing Sales
Delta Air Lines
Las Americas International Airport
11.2013 - 02.2014
- Provided reliable service to customers during the check-in process, ensuring their safety
- Managed the ticketing process, including selling, printing, and reissuing tickets.
Civil Aviation Security Inspector
Las Americas International Airport
05.2013 - 10.2013
- Conducted security procedures and aircraft inspections.
Education
Industrial Engineering -
Universidad Tecnológica de Santiago
01.2017 - Current
Medical Representative, General Sales, Commercial Promotion, and Related Marketing Activities - undefined
Formación Integral Avanzada en Negocios
Advanced English - undefined
UNICA
01.2015 -
Technical High School Graduate, Basic Electronics - undefined
Instituto Politécnico Pilar Constanzo
01.2006 - 05.2009
Skills
Customer Service Excellence
Sales and Marketing
Operational Management
Safety Compliance
Staff Training and Development
Communication Skills
Smart Working
Teamwork
Problem Solving
Presentations and public speaking
Client Engagement
Certification
Body Language for Leaders
Timeline
Rental Sales Associate
Avis Budget Group
03.2019 - 09.2022
Medical Representative
EXELTIS / Asta Medica Centroamericana S. A.
08.2018 - 12.2018
Industrial Engineering -
Universidad Tecnológica de Santiago
01.2017 - Current
Rental Agent
National Car Rental
08.2015 - 06.2018
Advanced English - undefined
UNICA
01.2015 -
Operation Agent & Load Supervisor
Delta Air Lines
02.2014 - 08.2015
Customer Service Agent and Ticketing Sales
Delta Air Lines
11.2013 - 02.2014
Civil Aviation Security Inspector
05.2013 - 10.2013
Technical High School Graduate, Basic Electronics - undefined
Instituto Politécnico Pilar Constanzo
01.2006 - 05.2009
Commercial Leasing Advisor
Avis Budget Group
9 2022 - Current
Medical Representative, General Sales, Commercial Promotion, and Related Marketing Activities - undefined
Formación Integral Avanzada en Negocios