Summary
Overview
Work History
Education
Skills
Graduatestudies
Certification
Selected Complements Accomplishments
Qualifications Summary
Timeline
Generic

Darrius Garrison

Summary

Summary

Highly motivated and results-oriented Credit Analyst/Business Analyst with 30 years of global experience in credit and collections management. Proven track record of boosting customer satisfaction, driving significant program/policy improvements, and implementing innovative processes to safeguard corporate profitability in Fortune 500 environments. Trusted strategic advisor with a history of delivering value-added systems and procedures to enhance competitiveness, increase margins, and strengthen organizational viability. Seeking a challenging role as an Accounts Receivable Analyst.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Credit & Risk Analyst

Paycor, Inc.
06.2022 - 10.2024
  • Analyzed and interpreted customers’ financial status for risk evaluation and the establishment of appropriate credit limits
  • Partner with sales support, customer service, and accounts receivable to mitigate financial risk to Paycor while finding appropriate credit solutions for customers
  • Prepared recommendations and made credit approval decisions on new accounts and monitored and communicated credit concerns to Paycor leaders as appropriate
  • Managed the credit approval process to ensure adherence with corporate governance and service level agreements
  • Analyzed, and assessed the creditworthiness of clients using various third party and internal tools to decide what services may be offered to clients
  • Determined funding requirements for high credit risk clients to minimize/remove Paycor’s exposure
  • Act as the subject matter expert for credit & pricing related activities
  • Assisted with decisions on deal discounting exception on a as needed basis

Project Manager/Business Analyst (Consultant)

Tier Construction
02.2016 - 04.2022
  • Accountable for project completion and financial records, critical success factors, and customer satisfaction results
  • Tracked, monitored, and reported planned budgets and forecast versus actual spending
  • Assisted Finance and Operations management teams with preparation of periodic project forecasts, analysis, and modeling
  • Established and maintained positive working relationships with all project stakeholders
  • Assisted in providing ad hoc reports and analyses at the request of management
  • Analyzed financial statements & credit reports (DNB & CreditSafe)
  • Collected on past due accounts with clients that fell below the established payment terms
  • Selected Accomplishments: Acted as a lead driver of the project success, facilitating the resolution of day-to-day business, technical and general project issues

Senior Billing/AR/Collections Analyst

IntelePeer Cloud, LLC
06.2017 - 08.2018
  • Performed daily, weekly and monthly tasks related to the review and reporting of customer invoicing, payments and accounts Receivable
  • Collected on over 1800 accounts by sending invoice reminders and communication with customers via phone, email, fax or mail
  • Acted as an escalation point for resolving difficult client, Sales, and/or technical and product issues
  • Intake escalated customer issues from various internal teams or external sources and see them through to resolution
  • Monitored daily Accounts Receivable activity for non-payments, delayed payments, and other irregularities
  • Provided value-added service to customers to meet or exceed expectations; developed and maintained ongoing customer relationships
  • Worked closely with internal management counterparts to foster team collaboration, drive professional growth, and inspire innovation amongst internal teams
  • Managed and interface with key internal and external stakeholders to resolve projects effectively and promptly, ensuring multiple departments adhere to deadlines
  • Researched short payments and reductions
  • Provided monthly/weekly cash collection forecast
  • Selected Accomplishments: Initiated strategic revenue planning and forecasting on a forecasting team for gross revenue, net revenue, and gross margin, while retrieving information from SAP by Design and SFDC

Senior Credit Analyst Supervisor

Rocket Fuel, Inc. (now Amazon)
08.2013 - 01.2017
  • Negotiated/recommended payment plans, brokered settlements and resolved disputes with clients to bring accounts current for a $80MM digital marketing company; complied with and enforced adherence to the Sarbanes Oxley Act (SOX)
  • Managed a portfolio with more than $18MM in receivables
  • Reviewed and validated payment terms and credit limits up to $500K; justified changes based on payment performance, customer requirements and corporate policy
  • Enhanced and updated the formal monthly credit and accounts receivable report including analysis of DSO, accounts receivable aging, allowance account reserve and cash optimization objectives
  • Created detailed financial reports for upper management outlining the strengths and weaknesses of related advertising companies, retail stores and other industries
  • Initiated adjustments, credit memos, write-offs and refunds, per approved guidelines and following a thorough account analysis, to clear open items and resolve billing errors
  • Recommended, developed, implemented and managed appropriate courses of action considering the best interests of the company, the investor, and the customer
  • Conducted credit analysis (DNB & CreditSafe), new account set-up and resolved complex/escalated customer issues; researched, reconciled, documented and recommended solutions to upper management
  • Actively collaborated with The O.T.C
  • Team (Deal Desk, Billing, Revenue, Collections & Credit) to improve the processes and trained accordingly
  • Supported month-end closing activities including Deferred Revenue and Credit Request Dashboard; worked in tandem with the revenue analyst on month-end activities including Deferred Revenue reports, Credit Dashboard and Open AR vs
  • Credit Limit analysis, Salesforce reporting and dashboards
  • Selected Accomplishments: Optimized strategic decision-making and established/introduced financial management programs and policies to streamline operations
  • Catapulted customer satisfaction levels from 80% to 97% by identifying, winning, and expanding key relationships

Senior Credit & Collection Analyst (Interim Manager)

Twitter, Inc.
06.2012 - 05.2013
  • Directed the day-to-day activities of a team of eight analysts, located in India and the Philippines, responsible for analyzing and quantifying data and reports for a $43B social network company; monitored credit exposure and performance of account receivable (AR) aging to facilitate proactive management of risks
  • Established project/team goals, aligned and tracked performance and documented, managed and deployed finance projects following PMO methodology
  • Performed a variety of collection and credit functions, including providing extensions of credit, collections of customer receivables, reconciliation of accounts, reviewing credit limits as accounts warranted and controlling asset management charges through the maintenance of accounts
  • Partnered with the sales team on the development and adoption of the collection process for larger accounts
  • Tested the new version of the Credit and Collection software and identified systematic issues; developed test and implementation plans, coordinated testing efforts with business units and documented test results
  • Selected Accomplishments: Significantly improved collection policies by playing a key role in the development of credit/collection procedures
  • Increased cash flow and reduced DSO by 31 days (from 67 to 36 (terms net 30)) for 500 active accounts
  • Innovated and engineered a new credit model; helped roll out and test the new credit and collection software
  • Consistently exceeded monthly targets for accuracy, decision volume and decision quality (115+/-% above goals)

Education

Bachelor of Science - Marketing

Grambling State University
Grambling, Louisiana

Master’s in Project Management -

Keller Graduate School of Management
Atlanta, Georgia
01.2010

Master of Business Administration - Finance

Keller Graduate School of Management
Atlanta, Georgia
01.2009

Skills

  • Strategic Leadership
  • Customer Service Operations
  • Policy Development
  • Procedural Development
  • Project Management
  • Staff Management
  • Team Management
  • Account Negotiation
  • Payment Negotiation
  • Process Design
  • Process Implementation
  • Credit Management
  • Collections Management
  • Risk Mitigation
  • Risk Management
  • System Conversions
  • System Integration
  • Budget Review
  • Credit Exposure
  • Fiscal Analysis
  • Revenue Analysis
  • P&L Analysis
  • Market Research
  • Trend Analysis
  • Credit Analysis
  • Account Set-Up
  • Sarbanes Oxley Compliance
  • Wholesale Pricing
  • Retail Pricing
  • Product Pricing
  • ARCS
  • Elite
  • EWorks
  • Google Docs
  • Lawson
  • MAS90
  • MS Access
  • MS Excel
  • Jira
  • Sage
  • WorkDay
  • Netsuite
  • Oracle 11i
  • Cosmo
  • Salesforce
  • POS
  • SAP
  • Zuora
  • Clear
  • Creditnet
  • Credit scoring
  • Business intelligence
  • SAS programming
  • Credit risk modeling
  • Financial statement review
  • High risk account reviews
  • Risk assessment
  • Statement review
  • Credit programs
  • Market trend analysis
  • Credit monitoring
  • Financial modeling
  • Market research

Graduatestudies

  • Master’s in Project Management (MPM), Keller Graduate School of Management, Atlanta, Georgia, 2010
  • Master of Business Administration (MBA) in Finance, Keller Graduate School of Management, Atlanta, Georgia, 2009
  • Bachelor of Science (BS) in Marketing, Grambling State University, Grambling, Louisiana

Certification

  • Certified Project Management Professional (PMP), Project Management Institute (PMI), 05/25
  • Certified Back End, SQL, and DevOps Developer with Python, Atlanta, Georgia, 05/25

Selected Complements Accomplishments

  • Interim Manager, X- Twitter
  • Billing and Collections, Morrison & Foerster LLP, Palo Alto, California
  • Credit Analyst Supervisor, Afterhours, Norcross, Georgia
  • Senior Credit Analyst Lead, AT&T, Pleasanton, California
  • Credit & Collections Lead, Siemens, Santa Clara, California
  • intergraded ERP systems, Rocket Fuel, Redwood, CA
  • Catapulted customer satisfaction levels from 80% to 97%, Rocket Fuel, Redwood City, CA

Qualifications Summary

Service-oriented and solutions-focused Financial/Revenue/Business Analyst offering 30 years of global credit and collections management experience and a demonstrated ability of boosting customer satisfaction levels in Fortune 500 environments. Trusted strategic advisor with a history of driving significant program/policy improvements, implementing innovative new processes, and delivering value-added systems/procedures to enhance competitiveness, increase margins, safeguard corporate profitability, and strengthen organizational viability/integrity. Growth catalyst with a talent for building consensus around decision-making and problem-solving and providing clear expectations and directions while fostering creativity and collaboration.

Timeline

Senior Credit & Risk Analyst

Paycor, Inc.
06.2022 - 10.2024

Senior Billing/AR/Collections Analyst

IntelePeer Cloud, LLC
06.2017 - 08.2018

Project Manager/Business Analyst (Consultant)

Tier Construction
02.2016 - 04.2022

Senior Credit Analyst Supervisor

Rocket Fuel, Inc. (now Amazon)
08.2013 - 01.2017

Senior Credit & Collection Analyst (Interim Manager)

Twitter, Inc.
06.2012 - 05.2013

Master’s in Project Management -

Keller Graduate School of Management

Master of Business Administration - Finance

Keller Graduate School of Management

Bachelor of Science - Marketing

Grambling State University

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Darrius Garrison