Darlingg Vásquez Vásquez
Puerto Plata,18
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Cook's Assistant
Montesinos
03.2016 - 04.2017
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Head Waiter & Cashier
Amber cove ( coco caña)
08.2018 - 11.2018
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Customer Service Representative
Amber cove
11.2018 - 02.2019
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
United near shore operation UNO
09.2021 - 04.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cook's Assistant
Hot dog avenue ( Wisconsin Estados unidos)
04.2021 - 09.2021
- Placed orders to restock items before supplies ran out.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
- Worked with chef to prepare daily food specials and other supplies.
Receptionist
Ultimate leisure club
04.2022 - 08.2022
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted with planning office events and meetings for smooth execution.
Sales Associate
Lifestyle holidays vacation club
09.2022 - 03.2023
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
TOG (The Office Gurus)
06.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Antera Mota
Puerto Plata, Dominican Republic 05.2001 -
No Degree - Surveyor
UASD (Universidad Autonoma De Santo Domingo
Puerto Plata, Dominican Republic 05.2001 -
Skills
Kitchen Organization
Cedula Number
402-1341404-4
Personal Information
- Place of Birth: Puerto Plata, Rep. Dom.
- Date of Birth: 06/29/00
- Nationality: Dominicana
- Marital Status: Soltero
References
- Ing. Wilson Rivera, 809-604-6219, Ejecutivo de Cuentas Cardnet Zona Norte
- Licda. Miguelina Montesino, 809-747-8051, Gerente Asociación la Nacional de Ahorros y Prestamos Sucursal Principal Puerto Plata
Certification
Sales (Infotep)
Timeline
Customer Service Representative
TOG (The Office Gurus)
06.2023 - Current
Sales Associate
Lifestyle holidays vacation club
09.2022 - 03.2023
Receptionist
Ultimate leisure club
04.2022 - 08.2022
Customer Service Representative
United near shore operation UNO
09.2021 - 04.2022
Cook's Assistant
Hot dog avenue ( Wisconsin Estados unidos)
04.2021 - 09.2021
Customer Service Representative
Amber cove
11.2018 - 02.2019
Sales (Infotep)
09-2018
Head Waiter & Cashier
Amber cove ( coco caña)
08.2018 - 11.2018
Cook's Assistant
Montesinos
03.2016 - 04.2017
High School Diploma -
Antera Mota
05.2001 -
No Degree - Surveyor
UASD (Universidad Autonoma De Santo Domingo
05.2001 -
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