Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Dariel Duval

Dariel Duval

Medical Spanish Interpreter
Santo Domingo Este, Dominican Republic

Summary

Adept at bridging language and cultural barriers, enhanced healthcare delivery at Voyce Global by providing critical interpretation services to Spanish-speaking patients, ensuring equitable access to care. My expertise in medical terminology and active listening significantly improved patient outcomes. I also developed a comprehensive glossary at Certified Language Techs, showcasing my attention to detail and fluency in English.

Overview

7
7
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Spanish Medical Interpreter

Voyce Global
Remote
04.2021 - Current
  • Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
  • Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
  • Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
  • Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
  • Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.

Spanish Interpreter

Certified Language Techs
04.2019 - 03.2021
  • Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Maintained message content, tone, and emotion as closely as possible.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.

Customer Service Representative

Concentrix
Santo Domingo Este, Provincia de Santo Domingo
11.2017 - 03.2019
  • Worked as tier 1 and tier 2 agent for Comcast security assurance.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Applied Science - Psychology

Universidad Autonoma De Santo Domingo (UASD)
Santo Domingo, Dominican Republic
05.2001 -

Associate of Science - English-as-a-Second-Language Education

Universidad Autonoma De Santo Domingo (UASD)
Santo Domingo, Dominican Republic
05.2001 -

High School Diploma -

Politecnico Prof. Colombina Canario
Santo Domingo Este, Dominican Republic
05.2001 -

Skills

Patient confidentiality

Certification

Certified [Medical Interpreter], [Voyce Global] - [60 hours]

Timeline

[60 Hour Medical Interpreter Course], [Voyce Global] - [60 hours]

07-2023

Certified [Medical Interpreter], [Voyce Global] - [60 hours]

05-2023

Spanish Medical Interpreter

Voyce Global
04.2021 - Current

Spanish Interpreter

Certified Language Techs
04.2019 - 03.2021

Customer Service Representative

Concentrix
11.2017 - 03.2019

Associate of Applied Science - Psychology

Universidad Autonoma De Santo Domingo (UASD)
05.2001 -

Associate of Science - English-as-a-Second-Language Education

Universidad Autonoma De Santo Domingo (UASD)
05.2001 -

High School Diploma -

Politecnico Prof. Colombina Canario
05.2001 -

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Dariel DuvalMedical Spanish Interpreter