Dariel Duval
Medical Spanish Interpreter
Santo Domingo Este, Dominican Republic
Summary
Adept at bridging language and cultural barriers, enhanced healthcare delivery at Voyce Global by providing critical interpretation services to Spanish-speaking patients, ensuring equitable access to care. My expertise in medical terminology and active listening significantly improved patient outcomes. I also developed a comprehensive glossary at Certified Language Techs, showcasing my attention to detail and fluency in English.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Spanish Medical Interpreter
Voyce Global
Remote
04.2021 - Current
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
Spanish Interpreter
Certified Language Techs
04.2019 - 03.2021
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Customer Service Representative
Concentrix
Santo Domingo Este, Provincia de Santo Domingo
11.2017 - 03.2019
- Worked as tier 1 and tier 2 agent for Comcast security assurance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Psychology
Universidad Autonoma De Santo Domingo (UASD)
Santo Domingo, Dominican Republic 05.2001 -
Associate of Science - English-as-a-Second-Language Education
Universidad Autonoma De Santo Domingo (UASD)
Santo Domingo, Dominican Republic 05.2001 -
High School Diploma -
Politecnico Prof. Colombina Canario
Santo Domingo Este, Dominican Republic 05.2001 -
Skills
Patient confidentiality
Medical ethics
Anatomy
Memory retention
Fluent spanish
Fluent english
Video remote services
Medical terminology
Multitasking
Active Listening
Attention to detail
Accurate translation
Certification
Certified [Medical Interpreter], [Voyce Global] - [60 hours]
Timeline
[60 Hour Medical Interpreter Course], [Voyce Global] - [60 hours]
07-2023
Certified [Medical Interpreter], [Voyce Global] - [60 hours]
05-2023
Spanish Medical Interpreter
Voyce Global
04.2021 - Current
Spanish Interpreter
Certified Language Techs
04.2019 - 03.2021
Customer Service Representative
Concentrix
11.2017 - 03.2019
Associate of Applied Science - Psychology
Universidad Autonoma De Santo Domingo (UASD)
05.2001 -
Associate of Science - English-as-a-Second-Language Education
Universidad Autonoma De Santo Domingo (UASD)
05.2001 -
High School Diploma -
Politecnico Prof. Colombina Canario
05.2001 -