Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Daphnee Jasme

Dominican Republic,Saint Domingue
Daphnee Jasme

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Animator highly effective at producing first rate designs quickly to meet demanding schedules. Efficient and flexible professional with a forward-thinking mentality. Hardworking job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

2
years of professional experience

Work History

Advensus

Customer Service Agent
11.2022 - Current

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Club Med

Receptionist and Animator
12.2021 - 11.2022

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Combined technical and artistic abilities to accomplish challenging animation objectives.

Plaza Yuan

Customer Support
03.2021 - 12.2021

Job overview

  • Audited customer support procedures and collaborated regionally to promote standardization across offices.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Recommended potential products or services by collecting customer information and analyzing customer needs.

Uniform Plus

Supervisor of Operations
03.2019 - 09.2019

Job overview

  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Atlantic International University
USA

Ph.D. from International Relations
03.2024

Lycee Technique Elie Dubois
Port-au-Prince

High School Diploma
11.2020

Skills

  • Customer and Client Relations
  • Verbal and Written Communication
  • Professional Relationships
  • Communication Skills
  • Customer Service
  • Problem Resolution

Languages

French
Native language
English
Upper intermediate
B2
Spanish
Advanced
C1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Agent

Advensus
11.2022 - Current

Receptionist and Animator

Club Med
12.2021 - 11.2022

Customer Support

Plaza Yuan
03.2021 - 12.2021

Supervisor of Operations

Uniform Plus
03.2019 - 09.2019

Atlantic International University

Ph.D. from International Relations

Lycee Technique Elie Dubois

High School Diploma

Similar Profiles

CREATE PROFILE
Daphnee Jasme