Dan'L Monique Fuller
Bloomfield,NJ
Summary
Dynamic Senior Customer Service Agent with a proven track record, excelling in client relationship management, and call center operations.
Overview
17
17
years of professional experience
Work History
Senior Customer Service Agent
Schumacher & Company
New York , NY
05.2024 - Current
- Identify areas of improvement in the claims process.
- Processed claims efficiently, resulting in timely refunds and replacements.
- Managed cash control operations to ensure accurate financial reporting.
- Collaborated with various departments to streamline the claims process. Maintained records of transactions and claims.
Senior Client Advisor Team Lead
Gucci
Jersey City, NJ
10.2021 - 04.2024
- Supervise a team of twelve client advisors, providing guidance and support in daily operations and sales.
- Conduct system and policy training.
- Support quality assurance efforts.
- Delivering exceptional online, chat, email, and phone support.
- Guarantee correct, accurate, and smooth execution of repairs in the after-sales process.
Call Center Lead
Smart Tuition
Woodbridge, NJ
04.2009 - 12.2020
- Collect payments on past-due balances.
- Stay updated on school program information.
- Monitor and evaluate live and recorded calls, chats, emails, and provide feedback as needed.
Education
Bachelor of Science - Psychology
Capella University
Skills
- Client relationship management
- Research methodology
- Call center operations
- Live chat support
- Call center experience
- De-escalation techniques
Languages
English
Native/ Bilingual
Accomplishments
- Gucci Clienteling Champion Award
Skills
- Zendesk
- Salesforce
- MS Office
- Odigo
- Cisco
- Outlook
- Google Workspace
Timeline
Senior Customer Service Agent
Schumacher & Company
05.2024 - Current
Senior Client Advisor Team Lead
Gucci
10.2021 - 04.2024
Call Center Lead
Smart Tuition
04.2009 - 12.2020
Bachelor of Science - Psychology
Capella University