Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Skills
Timeline
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Dan'L Monique  Fuller

Dan'L Monique Fuller

Bloomfield,NJ

Summary

Dynamic Senior Customer Service Agent with a proven track record, excelling in client relationship management, and call center operations.

Overview

17
17
years of professional experience

Work History

Senior Customer Service Agent

Schumacher & Company
New York , NY
05.2024 - Current
  • Identify areas of improvement in the claims process.
  • Processed claims efficiently, resulting in timely refunds and replacements.
  • Managed cash control operations to ensure accurate financial reporting.
  • Collaborated with various departments to streamline the claims process. Maintained records of transactions and claims.

Senior Client Advisor Team Lead

Gucci
Jersey City, NJ
10.2021 - 04.2024
  • Supervise a team of twelve client advisors, providing guidance and support in daily operations and sales.
  • Conduct system and policy training.
  • Support quality assurance efforts.
  • Delivering exceptional online, chat, email, and phone support.
  • Guarantee correct, accurate, and smooth execution of repairs in the after-sales process.

Call Center Lead

Smart Tuition
Woodbridge, NJ
04.2009 - 12.2020
  • Collect payments on past-due balances.
  • Stay updated on school program information.
  • Monitor and evaluate live and recorded calls, chats, emails, and provide feedback as needed.

Education

Bachelor of Science - Psychology

Capella University

Skills

  • Client relationship management
  • Research methodology
  • Call center operations
  • Live chat support
  • Call center experience
  • De-escalation techniques

Languages

English
Native/ Bilingual

Accomplishments

  • Gucci Clienteling Champion Award

Skills

  • Zendesk
  • Salesforce
  • MS Office
  • Odigo
  • Cisco
  • Outlook
  • Google Workspace

Timeline

Senior Customer Service Agent

Schumacher & Company
05.2024 - Current

Senior Client Advisor Team Lead

Gucci
10.2021 - 04.2024

Call Center Lead

Smart Tuition
04.2009 - 12.2020

Bachelor of Science - Psychology

Capella University
Dan'L Monique Fuller