Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniton Laine

Santo Domingo,Santo Domingo

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

3
3
years of professional experience

Work History

Virtual Assistant

Telus international
01.2021 - 08.2023
  • Conferred with customers by telephone, chat or email to provide information.
  • Completed business correspondence, transcription, and data entry.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Managed CRM input, exports and clean up.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.

Customer Service Representative

Helbing Law group
03.2020 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Science -

Bryant Institute Belingual School
Haiti Port Au Prince Bon Repos Carrefour Marin
07.2004

Skills

  • Meeting Documentation
  • Customer Inquiries
  • Departmental Support
  • Dictation and Transcription
  • Payment Distribution
  • Remote Conferencing
  • Customer Support Needs Assessment
  • Greeting Visitors
  • Meeting Leadership
  • Computers and Technology
  • Bilingual in Spanish and English
  • Database and Client Management Systems

Languages

French
Native language
English
Advanced
C1

Timeline

Virtual Assistant

Telus international
01.2021 - 08.2023

Customer Service Representative

Helbing Law group
03.2020 - 02.2022

Bachelor of Science -

Bryant Institute Belingual School
Daniton Laine