Danilo Miguel Vargas
Santiago
Summary
With a passion for customer service excellence and expertise in computer hardware and software, I excelled at Hytech Solar. By enhancing system capabilities and streamlining support processes, I consistently improved customer satisfaction and operational efficiency. My effective communication and technical proficiency demonstrated my leadership and innovation in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Appointment Setter
S&C Digital
08.2024 - Current
- Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
- Answered phone calls and answered questions from potential customers.
- Set appointments with salespeople and potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
Technical Support and Customer Care Specialist
Hytech Solar
01.2023 - 08.2024
- Scheduled, confirmed, and educated customers on solar site assessments, solar installs, roof replacements, tree removals, and tech support service calls
- Conducted home energy audits (HEA), scheduled and confirmed appointments with technicians
- Troubleshot and reconnected solar systems to monitoring via wifi and ethernet, and educated customers on system capabilities
- Managed warranty transfers for new homeowners for solar system access and monitoring
- Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
- Took ownership of customers issues to follow problems through to resolution.
IT Support Specialist
Selektronic
06.2023 - 09.2023
- Diagnosed devices, identified device characteristics, and ensured proper system functions
- Fixed hardware and software devices including desktops, laptops, and mobile devices
- Organized workspace, ensured correct placement of equipment, and maintained device labels and standards
Customer Service Representative
Continuum Global Solutions
01.2019 - 01.2020
- Led the browser team and engaged with developers to understand their needs
- Organized and spoke at developer events
- Provided troubleshooting support for Sprint phone services
- Managed customer care duties including bill payments, customer education on additional services, phone plan explanations, phone exchanges, and phone restrictions
- Sold phones and plans, and provided troubleshooting support for phone issues
Education
Bachelor's Degree - Systems and Computer Engineering
Universidad Dominicana O&M
Middle School -
Home Bilingual School
High School -
Centro Educativo Quisqueya de Santiago
Digital Content Development Course -
Fundamentals of Digital Electronics Course -
Fundamentals of the 4.5G Network Course -
Finance to Invest Course -
Skills
- Effective Communication
- Team Collaboration
- Proficiency in Computer Hardware and Software
- Integrity and Honesty
- Respectfulness
- Confidence in Skill Application
- Productivity and Efficiency
- Reliability
- Customer service excellence
- Quality Assurance
- [Product or Service] support
- Positive Attitude
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Appointment Setter
S&C Digital
08.2024 - Current
IT Support Specialist
Selektronic
06.2023 - 09.2023
Technical Support and Customer Care Specialist
Hytech Solar
01.2023 - 08.2024
Customer Service Representative
Continuum Global Solutions
01.2019 - 01.2020
Middle School -
Home Bilingual School
High School -
Centro Educativo Quisqueya de Santiago
Digital Content Development Course -
Fundamentals of Digital Electronics Course -
Fundamentals of the 4.5G Network Course -
Finance to Invest Course -
Bachelor's Degree - Systems and Computer Engineering
Universidad Dominicana O&M
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