Danilo Miguel Vargas

• Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
• Answered phone calls and answered questions from potential customers.
• Set appointments with salespeople and potential customers.
• Scheduled and confirmed appointments and meetings for senior management team.
• Acted as first point of contact and set appointments for prospective clients.

• Scheduled, confirmed, and educated customers on solar site assessments, solar installs, roof replacements, tree removals, and tech support service calls
• Conducted home energy audits (HEA), scheduled and confirmed appointments with technicians
• Troubleshot and reconnected solar systems to monitoring via wifi and ethernet, and educated customers on system capabilities
• Managed warranty transfers for new homeowners for solar system access and monitoring
• Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
• Took ownership of customers issues to follow problems through to resolution.

• Diagnosed devices, identified device characteristics, and ensured proper system functions
• Fixed hardware and software devices including desktops, laptops, and mobile devices
• Organized workspace, ensured correct placement of equipment, and maintained device labels and standards

Led browser team and engaged with developers to understand their needs

• Organized and spoke at developer events
• Provided troubleshooting support for Sprint phone services
• Managed customer care duties including bill payments, customer education on additional services, phone plan explanations, phone exchanges, and phone restrictions
• Sold phones and plans, and provided troubleshooting support for phone issues