Danilka Yedi Elis
Sabana Grande de Boyá
Summary
Detail-oriented professional, hardworking and passionate job seeker with excellent customer service, strong organizational skills and team collaboration who adapts to changing needs and consistently achieves desired outcomes, eager to by part of this company and help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Wedding Coordinator
Secrets Royal Beach Punta Cana
Avenida Alemania S/N El Cortecito Beach, Punta Can
09.2023 - Current
- Coordinated all aspects of wedding event, including venue selection, catering arrangements, and entertainment options and timelines for each event.
- Provided exceptional customer service throughout the entire planning process, addressing any concerns promptly and professionally.
- Scheduled appointments with wedding couples to discuss wedding plans, helping them select their wedding decorations, floral and menu.
- Increased client satisfaction by efficiently coordinating wedding details and maintaining seamless communication with vendors.
- Completed final reviews of all the details to resolve last-minute issues.
Wedding and Events Coordinator
Royalton Punta Cana
Playa Arena Gorda, Carretera Macao, Punta Cana.
04.2022 - 04.2023
- Organized and guided wedding couples, travel agents, and Fam Trip onsite site inspection visits.
- Planned meetings with couples before the wedding day to confirm what was already planned during the planning process.
- Ensured the seamless execution of all aspects of a couple's wedding day by coordinating and organizing every detail.
Guest Relations Officer
Royalton Punta Cana
01.2018 - 04.2022
- Greeted guests upon arrival and offered assistance.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
Restaurant Hostess
Royalton Punta Cana
Playa Arena Gorda, Carretera Macao, Punta Cana.
10.2014 - 01.2018
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Bachelor of Education - Bilingual Education
Universidad Del Caribe (UNICARIBE)
06.2020
Skills
- Exceptional organization
- Detail-oriented
- Clear communication
- Client relations
References
Beatriz, Rosa, 829-206-8996
Timeline
Wedding Coordinator
Secrets Royal Beach Punta Cana
09.2023 - Current
Wedding and Events Coordinator
Royalton Punta Cana
04.2022 - 04.2023
Guest Relations Officer
Royalton Punta Cana
01.2018 - 04.2022
Restaurant Hostess
Royalton Punta Cana
10.2014 - 01.2018
Bachelor of Education - Bilingual Education
Universidad Del Caribe (UNICARIBE)