Danielle Waddell
Whitsett,NC
Summary
Healthcare operations and community engagement professional with 10 + years of experience supporting operational performance, workforce coordination, strategic partnerships and service delivery with healthcare and Medicaid environments. Experienced in monitoring performance metrics, analyzing operational trends, identifying service gaps, coordinating resources, and developing data-driven recommendations to improve efficiency and business outcomes. Proven ability to lead teams, manage competing priorities, resolve operational issues, maintain accurate records, and collaborate cross-functionally to meet organizational goals. Strong background in compliance, reporting, process improvement, and performance management.
Overview
17
17
years of professional experience
Work History
Community Outreach Manager
Elevance Health
Cary, NC
05.2023 - Current
- Lead operational oversight across multiple counties, coordination resources and priorities to support business objectives
- Serve as the primary escalation point for providers and stakeholder concerns
- Monitor operational performance and key performance indicators to identify trends, service gaps and opportunities for improvement
- Ensure compliance with Medicaid regulations, organizational policies, and contractual requirements
- Track outreach initiatives and operational results through routine reporting and performance monitoring
- Led, coach, and developed team of 10+ employees while monitoring performance, and accountability
Community Relations Representative III
Elevance Health
Cary, NC
02.2021 - 05.2023
- Connected members to community resources by assessing needs, identifying barriers and coordinating appropriate solutions
- Conduct presentations and educational sessions for provider offices and community organizations
- Developed and implemented community outreach strategies aligned with organizational goals
- Responsible for event participation that strengthens Healthy Blue's local presence
- Leads and executes community engagement to support Medicaid membership growth and retention
Recruitment Specialist
Trellis Supportive Care
Winston Salem, NC
02.2020 - 12.2020
- Collaborated with hiring managers to streamline recruitment, onboarding, and workforce planning processes
- Facilitated candidate communications to uphold compliance with hiring policies and procedures
- Collaborated with hiring managers to identify staffing needs and job requirements.
- Developed and posted job advertisements across various recruitment platforms.
- Screened resumes to shortlist candidates for interviews and assessments.
Human Resources Compliance Coordinator
Cone Health, People & Culture
Greensboro, NC
04.2019 - 10.2019
- Ensured compliance with federal, state, and organizational requirements by managing employee documentation accurately and consistently
- Supported audits and investigations, enhancing process improvements while ensuring data integrity and meeting regulatory compliance
- Collaborated with departments to resolve documentation deficiencies, enhancing operational efficiency through systematic improvements
Member Care Coordinator
Partnership for Community Care
Greensboro, NC
10.2018 - 04.2019
- Coordinated care for Medicaid members by collaborating with providers, care teams, and community organizations to enhance member access to services
- Identified barriers to care and implemented solutions that increased member satisfaction
- Liaised between members, families, providers, and internal stakeholders to ensure effective communication and service delivery.
Emergency Room Nurse Technician
Cone Health, Wesley Long Hospital
Greensboro, NC
03.2010 - 04.2019
- Delivered direct patient care in fast-paced emergency department under RN and physician supervision.
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in patient triage and prioritized care based on urgency.
- Prepared and maintained medical equipment for emergency procedures.
Education
Community Health Worker Certificate -
01-2025
Masters Health Care Administration - Public Health
Capella University
Minneapolis, MN06-2019
Bachelor of Arts - Psychology
North Carolina Agricultural and Technical State University
Greensboro, NC12-2014
Skills
- Workforce & Operational Planning
- KPI Monitoring & Reporting
- Staffing & Resource Coordination
- Process Improvement
- Cross Functional Collaboration
- Stakeholder Management
- Schedule & Workload Management
- Compliance & Policy Adherence
Timeline
Community Outreach Manager
Elevance Health
05.2023 - Current
Community Relations Representative III
Elevance Health
02.2021 - 05.2023
Recruitment Specialist
Trellis Supportive Care
02.2020 - 12.2020
Human Resources Compliance Coordinator
Cone Health, People & Culture
04.2019 - 10.2019
Member Care Coordinator
Partnership for Community Care
10.2018 - 04.2019
Emergency Room Nurse Technician
Cone Health, Wesley Long Hospital
03.2010 - 04.2019
Community Health Worker Certificate -
Masters Health Care Administration - Public Health
Capella University
Bachelor of Arts - Psychology
North Carolina Agricultural and Technical State University