Danielle Plumadore
Summary
Results-driven Retail Manager with a proven track record of driving operational excellence. Consistently recognized for high-impact leadership, I am a strategic asset who accelerates store success and is uniquely positioned for continuous advancement.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
Dollar Tree
Gainesville, Florida
04.2025 - Current
- Spearheaded a strategic turnaround of two underperforming locations, surpassing sales targets to achieve positive year-over-year comps.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Evaluated store performance and implemented improvement plans based on customer and staff feedback.
- Promoted to Gold Standard Trainer following a high-impact store turnaround, expanding responsibilities to mentor and onboard regional store management.
- Supervised staff scheduling and task assignments to optimize coverage and enhance service quality.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Monitored inventory levels and coordinated restocking efforts promptly.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented merchandising strategies to enhance product visibility.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety standards and store procedures consistently.
Senior Assistant Store Manager
Goodwill
Gainesville, FL
04.2024 - 04.2025
- Assisted store manager in developing and implementing effective strategies to increase sales and customer satisfaction.
- Trained staff on customer service best practices and store policies to improve customer satisfaction.
- Resolved customer complaints promptly and efficiently to ensure a positive shopping experience for customers.
- Organized promotional events such as sales campaigns or loyalty programs to attract new customers.
- Coordinated merchandise displays to create an inviting shopping environment for customers.
- Supported daily store operations and ensured inventory accuracy to meet customer demand.
- Monitored stock levels regularly to ensure adequate supplies.
- Maintained accurate records of all transactions related to merchandise purchases or returns.
- Provided feedback on the performance of team members in order to maximize their potential.
- Developed goals for store personnel that aligned with corporate objectives and monitored progress towards those goals.
- Contributed ideas during brainstorming sessions regarding new product lines or services.
Custom Frame Shop Manager
Hobby Lobby
Holyoke, Massachusetts
11.2021 - 03.2023
- Oversaw daily operations of frame shop, optimizing workflow and enhancing customer experience.
- Trained and supervised team members on framing techniques and customer service, improving service quality.
- Guided customers in selecting frames and matting for their artwork, ensuring satisfaction with final products.
- Processed orders from start to finish, including cutting mats, mounting artwork and photos into frames, attaching hardware.
- Created custom designs for customers using specialized software
- Maintained inventory of framing materials and supplies for timely restocking.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Progressed through four distinct roles, beginning as a Seasonal Associate and ultimately advancing to Frame Shop Manager through demonstrating operational excellence and leadership.
Education
Associate of Arts - Business
Springfield Technical Community College
Springfield, MA 09.2020 - 06.2022
Certified Nursing Assistant - Nursing Education
Roger L Putnam Vocational Technical High School
Springfield, MA 09.2005 - 05.2009
Skills
- Visual merchandising
- Inventory management
- Customer relationship management
- Sales analysis
- Team building
- Operational strategy
- Employee training
- Time management
- Effective communication
- Leadership development
- Team development
- Team leadership and coaching
- Operations oversight
Accomplishments
- Deans list Award
- National Honors Society Award
- Record-breaking Sales Award
Timeline
Store Manager
Dollar Tree
04.2025 - Current
Senior Assistant Store Manager
Goodwill
04.2024 - 04.2025
Custom Frame Shop Manager
Hobby Lobby
11.2021 - 03.2023
Associate of Arts - Business
Springfield Technical Community College
09.2020 - 06.2022
Certified Nursing Assistant - Nursing Education
Roger L Putnam Vocational Technical High School
09.2005 - 05.2009