DANIELLE HIMICK
Hialeah
Summary
Energetic Sales Representative with emphasis on superior customer service .Demonstrated success identifying prospects and converting leads into customers. Strong background in the Real Estate, Mortgage , and Medical Sales. Exceptional leadership and communication skills. Proven demonstrated ability to increase business, increase sales,manage, train staff, and excellent conflict resolution abilities to ensure great customer service. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Expertise in communication and negotiating. Driven to provide superior quality customer service.
Overview
25
25
years of professional experience
Work History
Dental Treatment Coordinator
One Solution Dental Implant Centers
02.2023 - Current
- Conduct and meet patients at the OneSolution Dental Implant Center to discuss and understand the patient's dental condition, oral and systemic health, concerns, objectives, and options
- Travel to local offices to see potential patients
- Explain the treatment plan, address any concerns, and answer any questions about the OneSolutions process
- Work hand in hand with the doctors to make sure that the patient understands their treatment options
- Reaching patients by phone to respond to inquiries and follow-up
- Maintain a good relationship with patients by staying engaged throughout the entire process
- Offer and work with the patient on payment programs and financing
- Making sure all consent forms and financing paperwork are duly filled out and signed by the patient
Net Branch Manager
IAP, Capital 11 Finance LLC
01.2021 - 02.2023
- Working remotely from home
- Generate new leads and originate loans for real estate commercial, SBA loan products
- Manage and maintain company website
- Effectively communicate and counsel clients on loan products and requirements
- Input and maintain all client info into CRM
- Examined customer loan applications for loan approvals and denials
- Submitted loan applications to underwriter for verification and recommendation
Mortgage Loan Originator
Equity Mortgage Bankers
01.2015 - 01.2020
- Generated leads and originated loans for real estate loan products
- Interviewed applicants to determine financial eligibility and feasibility of granting loans
- Determined all applicants ratios and metrics and set up debt payments
- Evaluated credit worthiness by processing loan applications and documents within specified time limits
- Completed loan contracts and counseled clients on interest rate terms, policies and restrictions
- Communicated with clients to request or provide information or documents needed for approval
- Maintain and update account records
- Coordinated with loan processor, title companies, and underwriting to overcome any obstacles from preventing closing
Real Estate Assistant / Loan Processor
North America Real Estate Investment Group
01.2010 - 03.2015
- Generated leads for sales and rental properties through cold calls and referrals
- Prepared purchase agreements / rental agreements and disclosures
- Coordinated appointments to show marketed properties
- Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings
- Maintained efficient office operations by handling errands and administrative functions
- Handled any conditions sent from underwriting departments
- Reviewed financial statements and contacted institutions and customers to clarify details
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
- Set up and completed loan submission packages
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Prepared documents for underwriting by verifying client income, credit reports and other information
- Coordinated closing process with attorneys, title companies and government clerks
- Uphold complete confidentiality of all submitted information according to release guidelines
- Explained very technical financial information to applicants in easy to understand language
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing
Patient Coordinator / Sales Representative
Advanced Plastic Surgery Solutions
03.2000 - 10.2010
- Managing new + old leads
- Contact new and existing patients
- Answering new patient questions about products, procedures, prices, availability, and financing
- Discussing their needs
- Explaining how their needs can be met and goals achieved through our products and services
- Discussing surgical options with potential patients
- Guiding patients through decision process
- Taking deposits and scheduling patients for surgery
- Sending patient documents in EMR System
- Diligently taking notes on each patient in their file
- Communicating with all departments in regards to patient changes/updates
- Reviewing patient's meds and health history to determine pre-admission testing
- Scheduling appropriate medical and cardiac clearances
- Scheduling patients for follow-up appointments and tests
- Coordinates with clinical staff to get information for all patients
- Documents and maintains all correspondence with patients
Education
Bachelor of Science - Psychology
Carlos Albizu University
Miami, FL05.2005
Skills
- Attention to detail
- Get things done attitude
- No excuses only Solutions
- Proficient in MS Office
- Proficient in Sales Force
- Proficient in Sharp Spring
- Proficient in Open Dental Calyx
- Proficient in Encompass
- Proficient in DU/LP
- Proficient in UWM
- Proficient in MLS
- Proficient in Excel
- Proficient in Quickbooks
- Proficient in Power Point
- Proficient in various CRM systems
- Customer service
- Inside sales
- Outside sales
- Conflict resolution
- Office Management
- Project Coordination
- Contract Negotiation
- Post-Sales Support
- Consultative Selling Techniques
- Persuasive Techniques
Languages
Spanish
Timeline
Dental Treatment Coordinator
One Solution Dental Implant Centers
02.2023 - Current
Net Branch Manager
IAP, Capital 11 Finance LLC
01.2021 - 02.2023
Mortgage Loan Originator
Equity Mortgage Bankers
01.2015 - 01.2020
Real Estate Assistant / Loan Processor
North America Real Estate Investment Group
01.2010 - 03.2015
Patient Coordinator / Sales Representative
Advanced Plastic Surgery Solutions
03.2000 - 10.2010
Bachelor of Science - Psychology
Carlos Albizu University
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