Daniela Rosario
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Customer Service Representative skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance
10.2022 - 06.2023
- Assisted individuals with addressing disabilities and developing career plans.
- Assisted clients with all the service the company provided.
- educating the customers about the company service.
Waitress
Holiday Inn
05.2022 - 09.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- provided the higher customer experience in Spanish and English
Customer Service Representative
Vimenca. Western Union
03.2019 - 04.2022
- the face of the company to guarantee the customer satisfaction
- educated the customer about the company services about send and receive money, changes different type of money and more.
Education
Graduate in Tourism Business Administration - Tourism
UTESA
Santo Dgo 10.2023
Skills
- Proactive
- Critical thinking
- Active listening
- Effective communication
- Empathy
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Cashier - Achieved highest Number of new customer every day
- Monetary Transactions - Handled cash and a bigger amount of transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 70+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
Teleperformance
10.2022 - 06.2023
Waitress
Holiday Inn
05.2022 - 09.2022
Customer Service Representative
Vimenca. Western Union
03.2019 - 04.2022
Graduate in Tourism Business Administration - Tourism
UTESA
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