Daniel Abril
La Romana
Summary
Accomplished skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
11
11
years of professional experience
Work History
Recepcion Manager Assistent
Barceló Bávaro Palace Grand Reasort
03.2014 - Current
Guest Service Officer
La Romana Casa De Campo International Airport
10.2012 - 12.2013
- Delivered messages, mail and packages left for guests to hotel rooms.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
Education
2 Years Hotel Management - Universidad Del Caribe
Universidad Del Caribe
Santo Domingo, Dominican Republic03.2011
Bachillerato -
Tiburcio Millán López
Romana, Dominican Republic08.2009
Skills
- Remote Office Availability
- Flexible and Adaptable
- Teamwork and Collaboration
- Self-Directed
- Task Prioritization
- Organization and Time Management
- Excellent Communication
- Team building
- Supervision and leadership
- Quality Assurance
- Customer Relations
- Interpersonal Communication
Timeline
Recepcion Manager Assistent
Barceló Bávaro Palace Grand Reasort
03.2014 - Current
Guest Service Officer
La Romana Casa De Campo International Airport
10.2012 - 12.2013
2 Years Hotel Management - Universidad Del Caribe
Universidad Del Caribe
Bachillerato -
Tiburcio Millán López
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