Summary
Overview
Work History
Education
Skills
Profile
Media and Journalism Experiences
SUMMER WORK EXPERIENCE
Timeline
Hi, I’m

Dana Priscila Medrano Mercado

Bajos de Haina
Dana Priscila Medrano Mercado

Summary

Bachelor degree in Social Communication with experience in reporting, writing, voiceover and as Radio panelist. Magna Cum Laude with BBA in Social Communications.

Overview

4
years of professional experience

Work History

TLC-ASSOCIATES

01.2024 - 01.2025

Job overview

  • The ability clearly explain information, listen to the customer needs and respond appropeately.
  • The ability to descale situations and resolve conflicts.

CONCENTRIX

CUSTOMER SERVICES
01.2023 - 01.2024

Job overview

  • Handled multitask positions related with tech support and billing issues.
  • The ability to think quickly and find solutions to customer services.

TRA-INTERNSHIP

INTERSHIP EXPERIENCE
01.2021 - 01.2022

Job overview

  • News Writing and Reporting
  • Manage social media
  • Interviewer
  • Voiceover

Education

Dominican Institute of Art And Design

Marketing Certification
01.2025

University Overview

  • Content creation
  • Audience segmentation
  • Instagram and Facebook promotion
  • Google Ads (AdWords)

University Tecnological of Santiago (UTESA)

Bachelor of Social Communication
01.2023

University Overview

  • Communication Theories
  • Public Relations
  • Advertising
  • Media Production
  • Journalism and News Writing

Colegio Elvira de Mendoza

English Certification
01.2016

University Overview

  • I improved my fluency in everyday, academic, and professional conversations.
  • I learned to think directly in English without translating from Spanish.

Skills

  • Customer services and information
  • Customer services
  • Cased hole services
  • Bookkeeping services

Profile

I'm someone who understands that you have to work hard for the things you truly want in life. By taking part in this internship with your company, I believe I'll gain the qualities and skills I need to build a successful career and future. This opportunity aligns with my career goals, and I'm confident I'll learn valuable skills that will help me grow both personally and professionally.

Media and Journalism Experiences

  • Radio Panelist – Sofoque Radio Show Local Radio Station (March 2025 – Present)
  • Participated as a panelist discussing and analyzing current social issues affecting the community.
  • Provided commentary and insights on trending topics and local events.
  • News Contributor – Municipios al Día (Digital Newspaper) Province of San Cristobal (Jan 2024 – Present)
  • Wrote and published municipal news articles focused on social developments and community affairs.
  • Covered local events, public concerns, and government initiatives with journalistic

SUMMER WORK EXPERIENCE

  • 2022 ROYAL FARMS EXPEDITOR–PREP COOK
  • Coordinate order flow between kitchen and front-line teams to ensure accurate.
  • Prepare and cook food items according to company standards to ensure quality and efficiency.
  • 2018 SIX FLAGS GREAT AMERICA CASHIER–FOOD SERVICES
  • Provide fast and friendly service to guests while handling cash and sales transactions at Six Flags Great America.

Timeline

TLC-ASSOCIATES
01.2024 - 01.2025

CUSTOMER SERVICES

CONCENTRIX
01.2023 - 01.2024

INTERSHIP EXPERIENCE

TRA-INTERNSHIP
01.2021 - 01.2022

University Tecnological of Santiago (UTESA)

Bachelor of Social Communication

Colegio Elvira de Mendoza

English Certification

Dominican Institute of Art And Design

Marketing Certification
Dana Priscila Medrano Mercado