Hi, I’m
Dana Priscila Medrano Mercado
Bajos de Haina
Summary
Bachelor degree in Social Communication with experience in reporting, writing, voiceover and as Radio panelist. Magna Cum Laude with BBA in Social Communications.
Overview
4
years of professional experience
Work History
TLC-ASSOCIATES
01.2024 - 01.2025
Job overview
- The ability clearly explain information, listen to the customer needs and respond appropeately.
- The ability to descale situations and resolve conflicts.
CONCENTRIX
CUSTOMER SERVICES
01.2023 - 01.2024
Job overview
- Handled multitask positions related with tech support and billing issues.
- The ability to think quickly and find solutions to customer services.
TRA-INTERNSHIP
INTERSHIP EXPERIENCE
01.2021 - 01.2022
Job overview
- News Writing and Reporting
- Manage social media
- Interviewer
- Voiceover
Education
Dominican Institute of Art And Design
Marketing Certification
01.2025
University Overview
- Content creation
- Audience segmentation
- Instagram and Facebook promotion
- Google Ads (AdWords)
University Tecnological of Santiago (UTESA)
Bachelor of Social Communication
01.2023
University Overview
- Communication Theories
- Public Relations
- Advertising
- Media Production
- Journalism and News Writing
Colegio Elvira de Mendoza
English Certification
01.2016
University Overview
- I improved my fluency in everyday, academic, and professional conversations.
- I learned to think directly in English without translating from Spanish.
Skills
- Customer services and information
- Customer services
- Cased hole services
- Bookkeeping services
Profile
I'm someone who understands that you have to work hard for the things you truly want in life. By taking part in this internship with your company, I believe I'll gain the qualities and skills I need to build a successful career and future. This opportunity aligns with my career goals, and I'm confident I'll learn valuable skills that will help me grow both personally and professionally.
Media and Journalism Experiences
- Radio Panelist – Sofoque Radio Show Local Radio Station (March 2025 – Present)
- Participated as a panelist discussing and analyzing current social issues affecting the community.
- Provided commentary and insights on trending topics and local events.
- News Contributor – Municipios al Día (Digital Newspaper) Province of San Cristobal (Jan 2024 – Present)
- Wrote and published municipal news articles focused on social developments and community affairs.
- Covered local events, public concerns, and government initiatives with journalistic
SUMMER WORK EXPERIENCE
- 2022 ROYAL FARMS EXPEDITOR–PREP COOK
- Coordinate order flow between kitchen and front-line teams to ensure accurate.
- Prepare and cook food items according to company standards to ensure quality and efficiency.
- 2018 SIX FLAGS GREAT AMERICA CASHIER–FOOD SERVICES
- Provide fast and friendly service to guests while handling cash and sales transactions at Six Flags Great America.
Timeline
TLC-ASSOCIATES
01.2024 - 01.2025
CUSTOMER SERVICES
CONCENTRIX
01.2023 - 01.2024
INTERSHIP EXPERIENCE
TRA-INTERNSHIP
01.2021 - 01.2022
University Tecnological of Santiago (UTESA)
Bachelor of Social Communication
Colegio Elvira de Mendoza
English Certification
Dominican Institute of Art And Design
Marketing Certification