Summary
Overview
Work History
Education
Skills
Timeline
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Dana Hegwood

Pearl City,HI

Summary

Proficient department manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in superior customer service with over 32 years of experience in retail industry.

Overview

31
31
years of professional experience

Work History

Bakery Department Manager

Safeway
09.1994 - 02.2023
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance
  • Maintained and controlled inventory of baked goods
  • Managed all baking operations professionally and handled all problems confidently
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing
  • Established performance goals and empowered bakers to exceed targets
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty
  • Maintained cleanliness and hygiene in bakery premises
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales
  • Monitored inventory levels and identified opportunities for cost savings
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Established team priorities, maintained schedules and monitored performance
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Defined clear targets and objectives and communicated to other team members
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Baker

Safeway
08.1994 - 04.1995
  • Produced consistently high-quality baked goods for customers
  • Operated and maintained bakery equipment, including ovens and mixers
  • Complied with health and safety codes to protect staff and customers
  • Collaborated with team members to complete tasks and maintain smooth running of bakery
  • Cleaned and maintained kitchen equipment and oven.

Cake Decorator

Safeway
07.1993 - 08.1994
  • Designed specialty cakes for weddings, birthdays, and graduations
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions
  • Packaged and priced each product according to company pricing procedures
  • Verified accuracy of orders while meeting strict deadlines on producing completed products
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products
  • Decorated pastries, cakes and cookies using colorful icings and piping techniques
  • Precisely arranged display cases throughout workday to highlight finished products
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines
  • Prepared special creams and frostings for cakes and other dessert specialties.

Bakery Clerk

Safeway
11.1991 - 07.1993
  • Maintained tidy and organized work area to comply with cleanliness standards
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions
  • Wrapped, boxed and weighed bakery department products
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

Governor Wallace Rider Farrington High School
Honolulu, HI

Skills

  • Safe Work Practices
  • Commercial Production
  • Employee Scheduling
  • Shrink Minimization
  • Effective Customer Service
  • Teamwork and Collaboration
  • Food Quality Standards
  • Order Management
  • Inventory Control Processes

Timeline

Bakery Department Manager

Safeway
09.1994 - 02.2023

Baker

Safeway
08.1994 - 04.1995

Cake Decorator

Safeway
07.1993 - 08.1994

Bakery Clerk

Safeway
11.1991 - 07.1993

High School Diploma -

Governor Wallace Rider Farrington High School

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Dana Hegwood