Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Damian Mejia

Santo Domingo,01

Summary

Dedicated and results-oriented with a strong track record in problem-solving and managing complex challenges. I thrive in high-pressure environments, where my ability to multitask and prioritize effectively allows me to deliver innovative solutions.

Throughout my career, I have successfully managed multiple projects simultaneously, leveraging my analytical skills to drive results and meet deadlines. I excel in stressful situations, using strategic thinking and effective communication to foster collaboration and achieve organizational goals. I am passionate about continuous improvement and creating efficient processes that enhance productivity. With my adaptability and resilience, I am well-prepared to tackle any challenge that comes my way with positivity.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Verizon, Continuum
Santo Domingo
06.2024 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

United Healthcare, Concentrix
Santo Domingo
10.2021 - 05.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries regarding appointment setting procedures.
  • Maintained accurate records of all customer interactions and transactions.

Retail Sales Associate

Max Comercial
Santo Domingo
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.

Education

Cyber Security Ingenieer

Universidad Del Caribe (UNICARIBE)

Cisco IT Essentials

Cisco Networking Academy (NETACAD)

Skills

  • Product Knowledge
  • Scheduling
  • Appointment Scheduling
  • Call Management
  • Complaint resolution
  • Positive and professional
  • Problem Resolution
  • Technology Troubleshooting

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Customer Service Representative

Verizon, Continuum
06.2024 - Current

Customer Service Representative

United Healthcare, Concentrix
10.2021 - 05.2024

Retail Sales Associate

Max Comercial

Cyber Security Ingenieer

Universidad Del Caribe (UNICARIBE)

Cisco IT Essentials

Cisco Networking Academy (NETACAD)
Damian Mejia