Skills
Work Availability
Work History
Overview
Summary
Education
Technical Courses
References
Server
Cruz Maria Zapata Perez

Cruz Maria Zapata Perez

Food abd Beverage Server*Hospitality & Tourism*
Punta Cana,11 La alagracia

Skills

Interpersonal Communication

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History

Bar Waiter

Jewel Palm Beach Hotels Resorts And Spa
Cabeza De Toro, Punta Cana., La altagracia
10.2023 - Current
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Assisted with bartending duties during high-volume shifts.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Communicated with guests to record orders and assess needs.
  • Maintained clean and organized bar area.
  • Anticipated guest needs and provided proactive service.
  • Poured and prepared mixed drinks for over customers daily
  • Explained daily specials and beverage promotions to exceed daily sales goals
  • Checked identification for minimum age for sale of alcoholic beverages
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales
  • Demonstrated respect, friendliness and willingness to help wherever needed..
  • Excellent communication skills, both verbal and written.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Buffer Attendant Waitress

Mediterranean Shipping Company
Italty, Naples
03.2023 - 07.2023
  • Cleaned, sanded, and buffed surfaces to prepare for paint applications.
  • Performed consistent and efficient work using both manual and machine-assisted methods.
  • Reviewed finished metal and paint to look for imperfections such as scratches.
  • Removed surface imperfections and applied chemicals to ready work surfaces.
  • Repaired and maintained equipment, objects or parts using hand tools.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Paid attention to detail while completing assignments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Passionate about learning and committed to continual improvement.

Bar Waiter

Nickelodeon Hotels And Resorts
Uvero Alto, Punta Cana, La altagracia
04.2016 - 12.2016
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Assisted with bartending duties during high-volume shifts.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Received over beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Communicated with guests to record orders and assess needs.
  • Maintained clean and organized bar area.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Anticipated guest needs and provided proactive service.

Restaurant Hostess

Grand Paradise Hotels Beach Resort And Spa
Macao,Punta Cana, La altagracia
12.2010 - 03.2013
  • Acknowledged outstanding staff performance to boost morale.
  • Sourced quality vendors to consistently reach highest care standards.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Identified and resolved customer complaints concerning food or lodging.

Restaurant Server

Grand Paradise Hotels Beach Resort
Macao ,Punta Cana, La altagracia
12.2008 - 08.2010
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Supported needs of 10/50 person wait staff who attended to specific needs

Overview

15
15
years of professional experience
4
4
Languages
3
3
years of post-secondary education

Summary

*Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

*Customer-oriented Wait Staff Member with experience in service industry and excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

*Communicative dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Education

Bachelor of Science -

Liceo Gerardo Jansen
Higüey Dom Rep
07.2007 - 09.2008

High School Diploma -

Pocedent Formations Institute
La Romana Dom Rep
10.2018 - 07.2020

Technical Courses

1) Nursing Assistant Prophet Moises Technical Institute Aug 2001 - Sep 2002

2) Human Relations & Customer Service Nov 2018 - Apr 2018

3) English technic Dominican American Cultural Institute May 2020 - Mar 202

References

REFERENCES PERSONALS:

Sr: Felix Ruben Tavares +1829-568-4105 Rubentavarez@gmail.com

Sra: Damaris de Arias +1 (829) 341-2524

Sr: Wilkins Otilio German +1 829-568-4105 Wgermanfeliciano@gmail.com

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Cruz Maria Zapata PerezFood abd Beverage Server*Hospitality & Tourism*