Cruz María Zapata
Hospitality & Tourism
Punta Cana,La Altagracia
Summary
Dedicated professional with over ten years of experience in the tourism and hospitality sector, demonstrating strong interpersonal skills and a commitment to human relations. Proven ability to connect with diverse individuals and foster supportive environments. Optimistic and goal-oriented, consistently seeking new challenges and opportunities for growth. Eager to contribute to a dynamic team and enhance organizational success through effective collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Acquisition - Freelance
Inmocaribe / Sofinanzas Real estate A.
Punta Cana, La Altagracia
07.2021 - Current
- Prepared reports for management on customer acquisition activities and results achieved.
Bar Server
Jewel Palm Beach Hotels
Punta Cana, La Altagracia
10.2023 - 01.2024
- Assisted bartender during high-volume shifts to refine bartending skills.
- Recommended and served alcoholic beverages to patron.
Concierge Receptionist
Whala ! Fun Hotels
Bávaro, La Altagracia
04.2021 - 09.2021
- Streamlined management of incoming guest calls .
- Updated front desk concierge book, visitor information.
- Oversaw guest check-ins and check-outs .
- Provided detailed information on city attractions, dining options, transportation, and activities.
Bar Waitress
Nickelodeon Resorts Hotels
Uvero Alto, La Altagracia
04.2016 - 11.2016
- Assisted bartender during high-volume shifts to refine bartending skills.
- Recommended and served alcoholic beverages to patron.
Host
Grand Paradise Resort Hotels
Macao, La Altagracia
03.2011 - 12.2013
- Provided exceptional service and support from initial contact to final departure, ensuring client loyalty.
- Responded to telephone inquiries, delivering dining information and processing reservations.
Education
Certificate of Technical Studies -
Dominican American Cultural Institute
Santo Domingo03-2021
Senior Technician in Hotel And Tourism
Procedent Institute
La Romana12-2018
Bachelor -
Liceo Gerardo Jansen
Higüey, La Altagracia07-2008
First Aid
Prophet Institute
Higüey, La Altagracia08-2001
Skills
- Customer service excellence
- Attention to detail
- Bar organization
- Effective communication
- Hospitality expertise
- Team collaboration
- Computer proficiency
- First aid and CPR
Professional Profile
Hospitality and Tourism
Job References
Mrs.: Damaris de Arias, +1 (829) 341-2524
Sr: Wilkins Otilio German +1 (809) 453-8587
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Italian
Beginner
A1
French
Beginner
A1
Certification
- Recognition in first aid and nursing
- Seller certification
Timeline
Bar Server
Jewel Palm Beach Hotels
10.2023 - 01.2024
Customer Acquisition - Freelance
Inmocaribe / Sofinanzas Real estate A.
07.2021 - Current
Concierge Receptionist
Whala ! Fun Hotels
04.2021 - 09.2021
Bar Waitress
Nickelodeon Resorts Hotels
04.2016 - 11.2016
Host
Grand Paradise Resort Hotels
03.2011 - 12.2013
Certificate of Technical Studies -
Dominican American Cultural Institute
Senior Technician in Hotel And Tourism
Procedent Institute
Bachelor -
Liceo Gerardo Jansen
First Aid
Prophet Institute
Accomplishments
- Supervised team of ten staff members.
- Collaborated with team of fifty in the development of events private.
- Resolved product issue through consumer testing.
- Achieved through effectively helping with task
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionCareer advancementHealthcare benefitsInterests
Years of professional experience
Software
Skills Computer
Similar Profiles
Hemanth Kumar BondalapatyHemanth Kumar Bondalapaty
Payroll Specialist at Distinguished Real Estate (Al Tayer Group Company- Luxury Real Estate)Payroll Specialist at Distinguished Real Estate (Al Tayer Group Company- Luxury Real Estate)
John VanderHammJohn VanderHamm
Realtor at Real Estate Brokers Tasks Keller Williams Real EstateRealtor at Real Estate Brokers Tasks Keller Williams Real Estate
Daniela DeGraziaDaniela DeGrazia
Real Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate BrokerageReal Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate Brokerage
Braulia BatistaBraulia Batista
Romance Sales Manager at Melia Hotels InternationalRomance Sales Manager at Melia Hotels International
BRENDON ANTHONY MILLERBRENDON ANTHONY MILLER
Owner at CarnelisciousOwner at Carneliscious