Cristina Alexia Mora Porcella
Summary
Knowledgeable airport services professional with 2 years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Experienced Passenger Service Crewmember adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Passenger Service Agent
Servair S. A.
11.2021 - Current
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Utilized strong organizational skills to manage multiple tasks in a fast-paced environment.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Business Administration - Business Administration
Universidad Católica Del Este (UCADE)
Salvaleón De Higüey, Provincia La Altagracia10.2021
High School Diploma -
Nuestra Señora De La Altagracia
Salvaleón De Higüey, Provincia La Altagracia07.2016
Skills
- Customer Service Management
- Passenger Assistance
- Problem Solving
- Issue Resolution
- Active Listening
- Team Collaboration
Languages
Spanish
Native language
English
Advanced
C1
Hobbies:
Reading Books
Live Music Performances
Travelling
Timeline
Passenger Service Agent
Servair S. A.
11.2021 - Current
Bachelor of Business Administration - Business Administration
Universidad Católica Del Este (UCADE)
High School Diploma -
Nuestra Señora De La Altagracia
Similar Profiles
KATHERINE RAMOS MUÑOZKATHERINE RAMOS MUÑOZ
Administrative Assistant at Servair/Delta Air Lines, Inc.Administrative Assistant at Servair/Delta Air Lines, Inc.
Abdallah Raed REBAHAbdallah Raed REBAH
Altérnant excellence opérationnelle at Servair EFSAltérnant excellence opérationnelle at Servair EFS
Elias Kevin King’oriElias Kevin King’ori
Waiter at Nas ServairWaiter at Nas Servair