Summary
Overview
Work History
Education
Skills
Timeline
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Cristina Evans

Summary

Client-focused banking leader with a proven track record of delivering exceptional customer experiences and driving results. Known for a strong work ethic, attention to detail, and dedication to acting in the best interest of clients. Skilled in building trust, developing talent and consistently exceeding performance goals.

Overview

12
12
years of professional experience

Work History

Market Financial Center Manager

Bank of America
10.2022 - Current
  • Manage daily operations: This includes overseeing the financial center's day-to-day functions and ensuring operational efficiency.
  • Client Experience: Fostering a world-class client experience is a key focus, including managing client flow and ensuring client satisfaction.
  • Executing Market-Level Initiatives: Implementing directives and initiatives from market leaders.
  • Talent Management: This includes proactive sourcing of candidates, developing the financial center team and conducting interviews.
  • Risk Management: Maintaining a strong risk culture and adhering to all applicable laws and regulations.

Relationship Manager Business Owner Specialist

Bank of America
12.2019 - 10.2022
  • Collaborate with One-Team partners to connect clients with all lines of business based on their financial needs.
  • Educate clients about convenient ways of banking and demonstrate industry-leading technology.
  • Peer mentor onboarding Relationship Managers and Relationship Bankers.
  • Consistently achieving sales goals and 97% Voices score from 200+ client surveys.

Relationship Manager

Bank of America
10.2017 - 12.2019
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed and cultivated relationships with both new and existing clients through effective communication and strong interpersonal skills.
  • Obtained Officer title in December of 2019.
  • Received multiple Top-Performer awards from Market Leader.

Sales Team Leader

Best Buy
06.2015 - 12.2018
  • Provided world-class service to ensure customers were provided with the right solution.
  • Led team meetings to keep sales personnel motivated with tips, techniques, and relevant information.

Mobile Sales Consultant

Best Buy
11.2013 - 06.2015
  • Lead by example in sales and several key performance indicators.
  • Answered questions from customers regarding products and services and determined individual needs by asking appropriate questions.

Education

Associates Degree - Business Administration

New Hampshire Community College
Concord, NH

High School Degree - undefined

Coe-Brown Northwood Academy
Northwood, NH

Skills

  • Team development and coaching
  • Client relationship management
  • Organizational skills and planning
  • Time management and prioritization
  • Conflict resolution abilities
  • Risk Management

Timeline

Market Financial Center Manager

Bank of America
10.2022 - Current

Relationship Manager Business Owner Specialist

Bank of America
12.2019 - 10.2022

Relationship Manager

Bank of America
10.2017 - 12.2019

Sales Team Leader

Best Buy
06.2015 - 12.2018

Mobile Sales Consultant

Best Buy
11.2013 - 06.2015

High School Degree - undefined

Coe-Brown Northwood Academy

Associates Degree - Business Administration

New Hampshire Community College

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Cristina Evans