Cristina Enriquez
Customer Service Representive
Bronx
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Spanish Interpreter
Cyracom
01.2019 - Current
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Enhanced emergency response effectiveness by providing on-the-spot interpretation during crisis situations, aiding in clearer communication between victims and first responders.
Human Resources Manager
KCLDP
07.2019 - 08.2022
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Recruited top talent to maximize profitability.
- Devised hiring and recruitment policies for 15 employee company.
Sales Agent
Vivid Seats
Dominican Republic, 32
10.2017 - 05.2019
- Assisted call-in customers with questions and orders.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
Seasonal Receptionist
Liberty Tax Service
01.2015 - 02.2017
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Maintained a neat reception area by organizing materials and tidying up furniture
- Performed data entry tasks into various computer systems accurately and promptly
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
Patient Care Representative
Nearshore
04.2012 - 01.2015
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Scheduled approximately 150 patients per week and made reminder calls.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Shift Leader
H&H Bagels
01.2009 - 04.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Ged - College Courses
Monroe College
Bronx, New York 01.2024 - Current
Skills
Microsoft Office
Data Entry
Customer relations
Video remote interpreting
Interpersonal communication
Fluent english
Fluent spanish
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Self motivation
Timeline
Ged - College Courses
Monroe College
01.2024 - Current
Human Resources Manager
KCLDP
07.2019 - 08.2022
Spanish Interpreter
Cyracom
01.2019 - Current
Sales Agent
Vivid Seats
10.2017 - 05.2019
Seasonal Receptionist
Liberty Tax Service
01.2015 - 02.2017
Patient Care Representative
Nearshore
04.2012 - 01.2015
Shift Leader
H&H Bagels
01.2009 - 04.2012
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