Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic
CRISTIAN IGNACIO GOMEZ

CRISTIAN IGNACIO GOMEZ

Santiago,RD

Summary

Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Director of Technology and Founder

ARTICA.DO
Santiago, RD
01.2023 - Current
  • Developed a robust POS system, enhancing transaction efficiency for Retails, Barbershops and Solar Panel Companies
  • Spearheaded surveillance installations for homes and businesses, ensuring optimal security and functionality
  • Continuously updated with industry trends to deliver cutting-edge solutions
  • Bridged the gap between tech and non-tech departments, translating complex software solutions into understandable and actionable insights, ensuring the alignment of all projects with overarching business goals

Intraday Specialist Manager

SUPPORT SERVICES GROUP
Santiago, RD
03.2022 - Current
  • Work in conjunction with the production department to develop strategies and tactical plan to meet the different requirements
  • Build and manage the intraday contact center/queue performance and provide updates to the stakeholders throughout the day
  • Oversee new employee recruitment, onboarding, and retention of stunning staff
  • Develop and Coach Intraday Analysts and Planning Analyst to develop their individual performance and potential
  • Develop strong relationships with leaders from our company and vendor WFM teams
  • Ability to delegate and ensure staff planning is being executed correctly and effectively by the planning team and help our Intraday Analyst with the tools necessary to mitigate any potential risk to the business

Intraday Specialist

SUPPORT SERVICES GROUP
Santiago, RD
03.2022 - 04.2023
  • Set and adjust scheduled to maintain optimal coverage and service levels
  • Manage overtime, shift swaps, breaks and PTO requests
  • Produce and update documents, reports and tracking spreadsheets using WFM tools such as Excel, Aspect, Calabrio Tele Opti, Verint, QueueMetrics and Many others

Lead Editor and Founder

PINARES FILMS
Santiago, RD
03.2013 - 04.2022
  • Utilized industry-leading software tools, including Adobe Premiere Pro, After Effects, and Sony Vegas Pro, to edit video and audio, apply color correction, and add graphics and special effects, ensuring high-quality post-production outcomes
  • Managed multiple editing projects concurrently, prioritizing tasks and allocating time effectively to meet tight deadlines without compromising on quality
  • Skillfully assembled raw footage, selecting, and combining the most effective shots to create a clear and compelling narrative, ensuring that the story flow aligns with directorial vision and audience engagement goals

Real Time Analyst

DATA VIMENCA
Santiago, RD
11.2020 - 03.2022
  • Consistently monitored real-time contact volumes across multiple channels (calls, chats) against forecasted figures, making timely decisions to adjust resources and optimize service level performance
  • Collect and analyze intraday performance data, identifying trends and providing actionable insights to enhance service delivery
  • Generated and distributed real-time reports to leadership, helping inform immediate decision-making
  • Regularly compared real-time contact volumes and average handle times against forecasted metrics, providing feedback to the forecasting team to continually refine predictions and improve overall accuracy for future planning

Customer Service Representative

DATA VIMENCA
Santiago, RD
04.2018 - 11.2020
  • Efficiently handle customer inquiries, both via phone and email, providing accurate information and resolving issues in a timely manner to ensure customer satisfaction
  • Provide detailed information about products or services, making tailored recommendations based on the customer's preferences and requirements gathered during the chat or email interaction
  • Gather and document customer feedback, forwarding pertinent information to the relevant departments to facilitate the improvements and service enhancements

Education

Auxiliar Technician - Accountant

INSTITUTO NACIONAL DE FORMACION TECNICO PROFESIONAL
Santiago, RD
07.2016

LICEO JUAN PABLO DUARTE -

Monción, Santiago Rodriguez
01.2016

Telecommunications, Engineering -

PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA
Santiago, RD

Skills

  • Graphic Design
  • Excel
  • Business Analyst
  • Software Development
  • Illustration
  • Video Edition
  • Planning
  • Forecasting
  • Workforce Management

Certification

  • Complete Figma Megacourse: UI/UX Design Beginner to Expert
  • Flutter: Tu guía completa para IOS y Android por Fernando Herrera

Hobbies and Interests

  • Programming
  • Baseball
  • Physics
  • Astronomy
  • Cinematography

Timeline

Director of Technology and Founder

ARTICA.DO
01.2023 - Current

Intraday Specialist Manager

SUPPORT SERVICES GROUP
03.2022 - Current

Intraday Specialist

SUPPORT SERVICES GROUP
03.2022 - 04.2023

Real Time Analyst

DATA VIMENCA
11.2020 - 03.2022

Customer Service Representative

DATA VIMENCA
04.2018 - 11.2020

Lead Editor and Founder

PINARES FILMS
03.2013 - 04.2022

Auxiliar Technician - Accountant

INSTITUTO NACIONAL DE FORMACION TECNICO PROFESIONAL

LICEO JUAN PABLO DUARTE -

Telecommunications, Engineering -

PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA

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