Cristian Hiraldo Morales
Customer Services Agente
Santo Domingo Este,32
Summary
Proven Customer Services Agent with a track record of enhancing customer satisfaction at Teleperformance through exceptional call control and empathy. Skilled in Microsoft Office Suite, adept at swiftly resolving customer complaints, ensuring positive outcomes. Demonstrated ability to manage multiple tasks, streamlining communication for efficiency.
Overview
6
6
years of professional experience
Work History
Customer Services Agent
Broadway
06.2024 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Streamlined communication processes for improved information exchange between customers and team members.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Maintained up-to-date knowledge of product and service changes.
Customer Services Agent
Teleperformance
07.2018 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Software Developer -
ITSC
Santo Domingo Este, Dominican Republic 05.2001 -
High School Diploma -
Colegio Siglo 21
Santo Domingo Este, Dominican Republic 05.2001 -
Skills
Call Control
Information Verification
Customer Complaint Resolution
Call center experience
Microsoft Office Suite proficiency
Inbound Customer Service
Typing Speed
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Customer Services Agent
Broadway
06.2024 - Current
Customer Services Agent
Teleperformance
07.2018 - 05.2024
Software Developer -
ITSC
05.2001 -
High School Diploma -
Colegio Siglo 21
05.2001 -