Cristian Castillo
Santo Domingo Oeste,Santo Domingo, Distrito Nacional
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts . Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
Work History
Supervisor
Remesas Vimenca
04.2016 - 10.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow
- Handld customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
Encargado Sucursal
Remesas Vimenca
12.2021 - 05.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in ateam setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Representante De Servicio al Cliente
Remesas Vimenca
06.2010 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Some College (No Degree) - Contabilidad
UNICARIBE
Autopista 30 De Mayo, Santo Domingo Liderazgo E Innovación
COURSERA
08.2023
Desarrolla Tu Líder
COURSERA
08.2023
Gestión Del Talento Humano
COURSERA
08.2023
Liderazgo Del Director De Proyectos
COURSERA
08.2023
Tecnicas De Motivación Del Empleado
INFOTEP
08.2022
Comunicación Asertiva
INFOTEP
07.2022
Fundamentos De Supervisión
INFOTEP
11.2021
Cortesía Y Empatía
INFOTEP
06.2021
Skills
- Escucha Activa, Cortesía y Empatia
- Gestion de personal
- Staff Discipline
- Comunicación Asertiva
- Servicio al cliente
- Liderazgo
- Goal-Oriented
- Negotiation
Languages
español
Native language
ingles
Intermediate
B1
Timeline
Encargado Sucursal
Remesas Vimenca
12.2021 - 05.2022
Supervisor
Remesas Vimenca
04.2016 - 10.2023
Representante De Servicio al Cliente
Remesas Vimenca
06.2010 - 04.2016
Some College (No Degree) - Contabilidad
UNICARIBE
Liderazgo E Innovación
COURSERA
Desarrolla Tu Líder
COURSERA
Gestión Del Talento Humano
COURSERA
Liderazgo Del Director De Proyectos
COURSERA
Tecnicas De Motivación Del Empleado
INFOTEP
Comunicación Asertiva
INFOTEP
Fundamentos De Supervisión
INFOTEP
Cortesía Y Empatía
INFOTEP
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