Summary
Overview
Work History
Education
Skills
Languages
Personal Reference
Timeline
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Cristian Alvarez Marmolejos

Santo Domingo

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Concentrix
10.2022 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Customer Service Representative

ContinuumGlobal
04.2018 - 07.2022

Education

Barman - Restaurant And Food Services Management

Infotep
Distrito Nacional, Santo Domingo
07.2011

Skills

  • Communication
  • Team Work
  • Problem Solving
  • Customer Retention Strategy

Languages

Spanish
Native language
English
Advanced
C1

Personal Reference

Yileny Garcia :849-408-2710, previous supervisor


Richard Sosa: 829-592-1132, previous supervisor


Henry montero : 829-860-0968, friend

Timeline

Customer Service Representative

Concentrix
10.2022 - 05.2023

Customer Service Representative

ContinuumGlobal
04.2018 - 07.2022

Barman - Restaurant And Food Services Management

Infotep

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Cristian Alvarez Marmolejos