Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
CRISTALINDA GABRIEL PEREZ

CRISTALINDA GABRIEL PEREZ

Santo Domingo,01

Summary

Seasoned Customer Support with more than six years of experience, bringing strong phone speaking skills paired with an in-depth knowledge of CRM systems. I have hardworking, multitasking, and time management abilities and can quickly master new skills. I have a desire to take on new challenges and am devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Sales/Marketing Support (short term)

Blink Rides
2024.01 - 2024.03
  • Acted as a primary point of contact throughout the duration of projects.
  • Identified needs of customers promptly and efficiently.
  • Implemented strategies to take advantage of new opportunities.
  • Provided sales, marketing and support through calls (Inbound/Outbound/Email/Text)

Bilingual Customer Service Representative

UHG at Concentrix
2020.08 - 2023.12
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized multiple computer systems to access customer accounts, process payments, and update account status.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.

Sales and Customer Service Representative

IHG at Alorica
2018.06 - 2020.08
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained customer interaction and activity records in CRM system.
  • Maintained up-to-date knowledge of room availability, rates, packages, promotions, special events, and other related topics.
  • Managed all reservations from beginning to end including taking requests for rooms, entering data into the system accurately, and confirming bookings with customers.

Customer Service Representative

FedEx at Teleperformance
2017.05 - 2018.06
  • Provided excellent customer service to resolve customer complaints on time.
  • Maintained accurate and up-to-date records through efficient data entry tasks.
  • Demonstrated ability to multi-task while speaking with customers.
  • Provided customer support for shipping inquiries, price checks, package pick-ups, deliveries and resolved other inquiries
  • Tracked outgoing orders to provide shipping status to customers.

Law Firm Assistant

Ventura and Associates Law Firm
2015.01 - 2017.01
  • Answered incoming calls from clients and other attorneys in a professional manner.
  • Scanned documents into the computer system for storage purposes.
  • Assisted lawyers in drafting various legal documents such as contracts, briefs, and memorandums of understanding.
  • Proofread all correspondence before sending it out to clients or other parties involved in the case.

Education

Specialist of Education - Modern Languages

UASD
2026-12

Master in Digital Marketing -

Neetwork Business Academy
2024-12

WooCommerce

Neetwork Business Academy
2024-04

E-commerce

Neetwork Business Academy
2024-04

Excell

Udemy
01.2024

English -

MESCYT
2014-12

Computer Skills

INFOTEP
2013-08

Skills

  • Attention to Detail
  • CRM Proficiency
  • Multilingual
  • Payment Processing
  • Technical Troubleshooting
  • Appointment Scheduling
  • Product Knowledge
  • Complaint resolution
  • Inbound and Outbound Calling
  • Data Entry
  • Multi-Task Management
  • Critical Thinking
  • Problem-solving abilities
  • Adaptive team player
  • Active Listening
  • Professional telephone demeanor

Languages

Spanish
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1

Timeline

Sales/Marketing Support (short term)

Blink Rides
2024.01 - 2024.03

Bilingual Customer Service Representative

UHG at Concentrix
2020.08 - 2023.12

Sales and Customer Service Representative

IHG at Alorica
2018.06 - 2020.08

Customer Service Representative

FedEx at Teleperformance
2017.05 - 2018.06

Law Firm Assistant

Ventura and Associates Law Firm
2015.01 - 2017.01

Specialist of Education - Modern Languages

UASD

Master in Digital Marketing -

Neetwork Business Academy

WooCommerce

Neetwork Business Academy

E-commerce

Neetwork Business Academy

Excell

Udemy

English -

MESCYT

Computer Skills

INFOTEP

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CRISTALINDA GABRIEL PEREZ