CRISTALINDA GABRIEL PEREZ
Santo Domingo,01
Summary
Seasoned Customer Support with more than six years of experience, bringing strong phone speaking skills paired with an in-depth knowledge of CRM systems. I have hardworking, multitasking, and time management abilities and can quickly master new skills. I have a desire to take on new challenges and am devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Sales/Marketing Support (short term)
Blink Rides
01.2024 - 03.2024
- Acted as a primary point of contact throughout the duration of projects.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Provided sales, marketing and support through calls (Inbound/Outbound/Email/Text)
Bilingual Customer Service Representative
UHG at Concentrix
08.2020 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized multiple computer systems to access customer accounts, process payments, and update account status.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
Sales and Customer Service Representative
IHG at Alorica
06.2018 - 08.2020
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained customer interaction and activity records in CRM system.
- Maintained up-to-date knowledge of room availability, rates, packages, promotions, special events, and other related topics.
- Managed all reservations from beginning to end including taking requests for rooms, entering data into the system accurately, and confirming bookings with customers.
Customer Service Representative
FedEx at Teleperformance
05.2017 - 06.2018
- Provided excellent customer service to resolve customer complaints on time.
- Maintained accurate and up-to-date records through efficient data entry tasks.
- Demonstrated ability to multi-task while speaking with customers.
- Provided customer support for shipping inquiries, price checks, package pick-ups, deliveries and resolved other inquiries
- Tracked outgoing orders to provide shipping status to customers.
Law Firm Assistant
Ventura and Associates Law Firm
01.2015 - 01.2017
- Answered incoming calls from clients and other attorneys in a professional manner.
- Scanned documents into the computer system for storage purposes.
- Assisted lawyers in drafting various legal documents such as contracts, briefs, and memorandums of understanding.
- Proofread all correspondence before sending it out to clients or other parties involved in the case.
Education
Specialist of Education - Modern Languages
UASD
12-2026
Master in Digital Marketing -
Neetwork Business Academy
12-2024
WooCommerce
Neetwork Business Academy
04-2024
E-commerce
Neetwork Business Academy
04-2024
Excell
Udemy
01.2024
English -
MESCYT
12-2014
Computer Skills
INFOTEP
08-2013
Skills
- Attention to Detail
- CRM Proficiency
- Multilingual
- Payment Processing
- Technical Troubleshooting
- Appointment Scheduling
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Data Entry
- Multi-Task Management
- Critical Thinking
- Problem-solving abilities
- Adaptive team player
- Active Listening
- Professional telephone demeanor
Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Timeline
Sales/Marketing Support (short term)
Blink Rides
01.2024 - 03.2024
Bilingual Customer Service Representative
UHG at Concentrix
08.2020 - 12.2023
Sales and Customer Service Representative
IHG at Alorica
06.2018 - 08.2020
Customer Service Representative
FedEx at Teleperformance
05.2017 - 06.2018
Law Firm Assistant
Ventura and Associates Law Firm
01.2015 - 01.2017
Specialist of Education - Modern Languages
UASD
Master in Digital Marketing -
Neetwork Business Academy
WooCommerce
Neetwork Business Academy
E-commerce
Neetwork Business Academy
Excell
Udemy
English -
MESCYT
Computer Skills
INFOTEP
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