Summary
Overview
Work History
Education
Skills
Languages
Timeline
Accomplishments
Work Preference
Work Availability
Quote
BusinessAnalyst
Crisbell Rodriguez

Crisbell Rodriguez

Santiago De Los Caballeros

Summary

Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

Dynamic Customer Service Representative with proven expertise at SSG in conflict management and problem resolution. Excelled in resolving customer complaints with empathy, fostering loyalty and repeat business. Skilled in active listening and adept at handling escalated calls, ensuring satisfactory outcomes for both clients and the organization.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Force
  • Assisted clients with inquiries, providing accurate information on services offered and guiding them through the appointment process.

Customer Service Representative /Customer Retention Agent

SSG
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed customer communications concerning products, services, and company insights.

Education

UASD
Santiago De Los Caballeros, Dominican Republic

Skills

  • Customer service
  • Active listening
  • Call center experience
  • Problem resolution

Languages

Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Customer Service Representative /Customer Retention Agent

SSG
10.2023 - Current

Customer Service Representative

Force

UASD

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Preference

Work Type

Part TimeFull Time

Location Preference

On-SiteRemote

Important To Me

Flexible work hoursHealthcare benefitsWork from home option

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Never let yesterday use up too much of today.
Will Rogers
Crisbell Rodriguez