Crisbell Rodriguez
Santiago De Los Caballeros
Summary
Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Dynamic Customer Service Representative with proven expertise at SSG in conflict management and problem resolution. Excelled in resolving customer complaints with empathy, fostering loyalty and repeat business. Skilled in active listening and adept at handling escalated calls, ensuring satisfactory outcomes for both clients and the organization.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Force
- Assisted clients with inquiries, providing accurate information on services offered and guiding them through the appointment process.
Customer Service Representative /Customer Retention Agent
SSG
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed customer communications concerning products, services, and company insights.
Education
UASD
Santiago De Los Caballeros, Dominican RepublicSkills
- Customer service
- Active listening
- Call center experience
- Problem resolution
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Customer Service Representative /Customer Retention Agent
SSG
10.2023 - Current
Customer Service Representative
Force
UASD
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Preference
Work Type
Part TimeFull TimeLocation Preference
On-SiteRemoteImportant To Me
Flexible work hoursHealthcare benefitsWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never let yesterday use up too much of today.
Will Rogers
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