Crisbell Rodriguez

Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

Dynamic Customer Service Representative with proven expertise at SSG in conflict management and problem resolution. Excelled in resolving customer complaints with empathy, fostering loyalty and repeat business. Skilled in active listening and adept at handling escalated calls, ensuring satisfactory outcomes for both clients and the organization.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.