Cols M. Faustin
Customer Service And Multilingual Support Specialist
Santo Domingo, Dominican Republic
Summary
Dedicated and versatile Customer Service and Interpreter Representative with over six years of experience delivering outstanding support to diverse clientele. Adept at managing customer inquiries, resolving conflicts, and ensuring a seamless customer experience. Proficient in interpreting and translating across four languages, facilitating clear and effective communication.
Overview
9
9
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Referral Coordinator
Eskenazi Health Indianapolis
03.2024 - 03.2025
- Facilitated team-oriented approach to patient care, ensuring all stakeholders were informed about referral statuses.
- Scheduled appointments with specialists on behalf of clients.
- Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
Shift Supervisor
PLS Check Cashing
12.2023 - 03.2024
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Interpreter
Certified Language Tech
09.2022 - 01.2023
- Adhered to ethical codes protecting information confidentiality
- Delivered real-time, accurate oral translations and interpretations for clients
- Interpreted conference calls and other workplace communications in real-time
Data Entry Specialist
Newtech Global
01.2021 - 09.2022
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
Quality Analyst (QA) & Supervisor
Contact Center Dominicana
03.2016 - 05.2020
- Monitored completed work and provided feedback to improve team member performance
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas
- Identified training opportunities to drive increased levels of quality through various projects
Education
No Degree - Tourism Management
UNAPEC
Santo Domingo, Dominican Republic 05.2001 -
High School Diploma -
Roger Anglade
Pourt Au Prince Haiti 05.2001 -
Skills
- Computer Proficiency
- Scheduling
- Accuracy Verification
- Quality Control
- Medical Interpreter
- Problem-solving
- Bilingual Proficiency
Certification
Cybersecurity, Coursera Google
Timeline
Cybersecurity, Coursera Google
01-2025
Referral Coordinator
Eskenazi Health Indianapolis
03.2024 - 03.2025
Shift Supervisor
PLS Check Cashing
12.2023 - 03.2024
Interpreter
Certified Language Tech
09.2022 - 01.2023
Language Interpreter, CLT
01-2022
Data Entry Specialist
Newtech Global
01.2021 - 09.2022
Quality Analyst (QA) & Supervisor
Contact Center Dominicana
03.2016 - 05.2020
No Degree - Tourism Management
UNAPEC
05.2001 -
High School Diploma -
Roger Anglade
05.2001 -
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