Clayderman Florvil
Santo Domingo Este,Dominican Republic
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Newtech Global
12.2019 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Interpreter Volunteer
Happy Family Orphanage
03.2010 - 12.2013
- Served as a reliable interpreter at conferences, enabling meaningful connections among attendees from diverse backgrounds and cultures.
- After the earthquake i used to be an interpreter for the NGO's that came in Haiti to bring support to those affected.
Education
High School Diploma -
College Historia
Carrefour, Haiti07.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- fast learner
- ability to work under pressure
Languages
Creole
Native language
English
Proficient
C2
French
Upper intermediate
B2
Spanish
Elementary
A2
Timeline
Customer Service Representative
Newtech Global
12.2019 - 03.2024
Interpreter Volunteer
Happy Family Orphanage
03.2010 - 12.2013
High School Diploma -
College Historia
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