Camping
Claudio José Ramírez Brea
Customer Service Specialist
Santo Domingo
Summary
With 15+ years of experience in customer service and technical support, I possess a solid track record of providing outstanding customer experiences. Demonstrating technical proficiency and adaptability to emerging technologies, I excel at troubleshooting and resolving customer issues efficiently. Leveraging exceptional interpersonal skills, I consistently achieve high levels of customer satisfaction. Thriving in fast-paced environments, I actively contribute to the creation of streamlined processes as a proactive problem solver. My unwavering commitment to continuous improvement positions me as a valuable asset for organizational success.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Payroll Specialist
GlowTouch
Santo Domingo, Nacional
02.2025 - Current
- Maintained strict confidentiality of all payroll information and records.
- Assisted employer with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Managed payroll data entry and processing for multiple employees employees to comply with predetermined company guidelines.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
Medical Biller
SourceFit
07.2024 - 10.2024
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Filed and updated patient information and medical records.
Recruitment Specialist
NS Outsourcing
02.2024 - 05.2024
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
- Coordinated seamless onboarding experiences for new employees, setting them up for success within the organization.
- Promptly corresponded with applicants and coordinated and conducted interviews.
Reservations Specialist
American Airlines
10.2022 - 05.2023
- Efficiently managed flight reservations for customers, handling incoming inquiries via phone, email, and online platforms
- Provided exceptional customer service by assisting passengers with flight bookings, changes, cancellations, and special requests
- Utilized computerized reservation systems (CRS) and airline-specific software to accurately enter and retrieve passenger information.
Talent Acquisition Specialist
Proactive Global
05.2022 - 10.2022
- Partner with hiring managers to define job requirements, create compelling job descriptions, and establish candidate profiles
- Utilize multiple sourcing techniques, including job boards, social media, professional networks, and referrals, to identify potential candidates
- Conduct thorough candidate screenings, including resume reviews, phone interviews, and in-person assessments, to assess qualifications and cultural fit
- Collaborate with hiring managers to facilitate interview processes, coordinate candidate evaluations, and provide timely feedback
- Maintain up-to-date knowledge of industry trends, best practices, and legal requirements related to talent acquisition
Education
Some College (No Degree) - Administración y gestión de empresas
Universidad Del Caribe
Santo Domingo, 01 01.2008 - 01.2013
Skills
Advanced knowledge of fraud detection tools and technologies
Data Analysis and pattern recognition
Investigation and research skills
Risk assessment and mitigation
Regulatory Compliance
Fraud prevention policies and procedures
Collaborative teamwork
Written And verbal communication skills
Attention to detail and analytical thinking
Resume Screening
Talent Acquisition
Candidate Sourcing
Interests
Timeline
Payroll Specialist
GlowTouch
02.2025 - Current
Medical Biller
SourceFit
07.2024 - 10.2024
Recruitment Specialist
NS Outsourcing
02.2024 - 05.2024
Reservations Specialist
American Airlines
10.2022 - 05.2023
Talent Acquisition Specialist
Proactive Global
05.2022 - 10.2022
Some College (No Degree) - Administración y gestión de empresas
Universidad Del Caribe
01.2008 - 01.2013
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