Claudio Clemente Garcia Reyes
Santo Domingo,01
Summary
Dynamic customer service professional with extensive experience at Teleperformance and ADT, excelling in billing processes and account reconciliation. Proven track record of enhancing customer satisfaction through effective problem resolution and innovative service strategies. Skilled in CRM software and adept at fostering strong client relationships, consistently driving revenue growth and operational efficiency.
Overview
7
7
years of professional experience
Work History
Billing Specialist
ADT American District Telegraph
Santo Domingo, Santo Domingo
08.2024 - 03.2025
- Input statement information, reconciled accounts and resolved discrepancies.
- Performed additional duties as assigned by management team.
- Answered customer questions to maintain high satisfaction levels.
- Answered customer inquiries regarding billings, payments, account status.
Customer Service Representative
New York Time
Santo Domingo, Santo Domingo D.N
02.2023 - 02.2024
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
Collections Agent
Comcast / Xfinity
Santo Domingo, Santo Domingo D.N
02.2018 - 03.2019
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Researched customer accounts for any discrepancies or outstanding payments.
- Resolved billing discrepancies and customer credit issues.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Received payment and posted to appropriate customer accounts.
Education
High School Diploma -
San Judas Tadeo
Santo Domingo D.N08-2002
Skills
- Customer service
- Billing processes
- Account reconciliation
- Data entry
- CRM software
- Sales support
Languages
Spanish
First Language
English
Advanced (C1)
C1
Affiliations
- I have five years of experience in customer service, working for major companies like Verizon, ADT, and The New York Times My role involves problem-solving, billing assistance, and account management, all while maintaining excellent communication skills in English
- Beyond work, I have a passion for writing poems, songs, and stories, which helps me express creativity and sharpen my communication skills. I also enjoy analyzing music, movies, and TV series, which aligns with my podcasting interests.
Accomplishments
- Top Performer in Customer Satisfaction – Consistently received high ratings from customers for problem resolution and communication skills.
- Exceeded Sales & Retention Targets – In my role at ADT and Verizon, I surpassed monthly retention and upselling goals, helping increase customer loyalty.
- Mentor & Trainer – Provided guidance to new hires, sharing best practices and improving team performance.
Timeline
Billing Specialist
ADT American District Telegraph
08.2024 - 03.2025
Customer Service Representative
New York Time
02.2023 - 02.2024
Collections Agent
Comcast / Xfinity
02.2018 - 03.2019
High School Diploma -
San Judas Tadeo
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