Summary
Overview
Work History
Education
Skills
Timeline
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Claudio Rodriguez

Claudio Rodriguez

Customer Service Rep
Santiago,Canabacoa

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience
1
1
Language

Work History

10 Años Customer Service Rep

Santiago Iglesias Educational
02.2012 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachiller - Negocios

Camden High School
New Jersey

Skills

Customer service

Timeline

10 Años Customer Service Rep

Santiago Iglesias Educational
02.2012 - Current

Bachiller - Negocios

Camden High School

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Claudio RodriguezCustomer Service Rep