Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Claude Guerrero

Punta Cana,32

Summary

Approachable and outgoing Tour Guide with experience leading tours of various educational and historic sites. Delivering guest satisfaction through delightful and educational stories and strong communication skills. Skilled at leading tours for groups of all sizes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tour Guide

freelancer
Punta Cana, La Altagracia
06.2021 - Current
  • Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
  • Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
  • Developed guest relationships to achieve high level of satisfaction.

Airbnb Host

freelancer
Punta Cana, La Altagracia
06.2015 - 03.2020
  • Greeted guests upon arrival and provided information about the property and local area.
  • Attained the title of super host.
  • Resolved customer service issues quickly and professionally when they arose.
  • Organized and maintained a clean, safe, and inviting environment for guests.
  • Responded to guest inquiries in a timely manner by phone, email, or text.
  • Advised guests on attractions in the local area based on their interests.

Education

High School Diploma -

Colegio Adventista Maria Trinidad Sanchez
La Romana
07-2008

Skills

  • Proficient in Spanish and English
  • Company Branding
  • Special needs clients
  • Transportation and travel
  • Tourism Management
  • Guest Relations
  • Transportation Coordination
  • Cleaning
  • Cash Handling
  • Social Perceptiveness
  • Customer Engagement
  • Cultural Sensitivity
  • Clean Driving Record
  • Event Planning
  • Social Media
  • Marketing

Affiliations

  • history
  • reading
  • movies and series
  • fashion
  • art

Languages

Spanish
First Language
English
Advanced (C1)
C1

Certification

  • bartender course
  • customer service course
  • social communication course

Timeline

Tour Guide

freelancer
06.2021 - Current

Airbnb Host

freelancer
06.2015 - 03.2020

High School Diploma -

Colegio Adventista Maria Trinidad Sanchez

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Claude Guerrero