Clara Nova Montilla
Santo Domingo Este
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin'
06.2022 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Assistant
Comercial Clara
01.2020 - Current
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Food and Beverage Attendant
Mneg Concessions
05.2023 - 09.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Take orders, make drinks.
Snack Bar Attendant
Mneg Concessions
05.2022 - 09.2022
- Take orders.
- Responded to customer complaints to help resolve issues.
- Consistently provided friendly service to promote better customer engagement.
Hostess
The Lazy Lizard
07.2021 - 09.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Degree - Customs And Foreign Trade
Autonomous University of Santo Domingo
Santo Domingo 10.2025
High School Diploma -
Polytechnic San Andres
San Juan, RD07.2018
Skills
- Ordering Procedures
- Company Standards
- Verbal and Written Communication
- Time Management
Languages
Spanish
Native language
English
Upper intermediate
B2
Certification
CUSTOMER SERVICE IN PHARMACEUTICAL CARE
Oratory and stage fright
English by immersion
Timeline
Food and Beverage Attendant
Mneg Concessions
05.2023 - 09.2023
Crew Member
Dunkin'
06.2022 - Current
Snack Bar Attendant
Mneg Concessions
05.2022 - 09.2022
Hostess
The Lazy Lizard
07.2021 - 09.2021
Assistant
Comercial Clara
01.2020 - Current
Degree - Customs And Foreign Trade
Autonomous University of Santo Domingo
High School Diploma -
Polytechnic San Andres