Cinthia Ureña
Business Administration
Cuesta Del Sol # 4, Santo Domingo Oeste
Summary
Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing. Focused on keeping systems updated and facilitating positive employee relations.
Overview
14
14
years of professional experience
1
1
Language
Work History
Store Manager
MU REPUESTOS Y SERVICIOS
03.2016 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
Human Resources Assistant
Grupo Diesco
09.2015 - 03.2016
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Updated and maintained employee attendance records.
- Compiled employee records from individual departments to maintain central files.
- Checked references for potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Administrative Assistant to the Director
Prebea, Srl
01.2012 - 03.2015
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Collections Assistant
Prebea, Srl
12.2010 - 01.2012
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Administrative Assistant And Recepcionist
Atlantic Caribbean, Pkg.
03.2010 - 11.2010
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Lic. Administración De Empresas (9no S.) - Business Administration
Universidad Del Caribe (UNICARIBE)
Santo Domingo, República DominicanaSkills
Employee Relations
Human Resources Administration
Talent Management
Assessing Performance
Business Administration
Administrative Skills
Team Player
Microsoft Office and Docusign
Continuing Education
- Introducción a Windows XP. INFOTEP.
- Office (Word-Excel- Power Point- Outlook). INFOTEP.
- Servicio al cliente INFOTEP
- Ingles de Inmersión. New Horizons (MESCYT)
Languages Office Skills
- Fluidez en el idioma Inglés
- Manejo del sistema SAP
- Manejo de equipos de uso común en oficinas.
- Manejo de programas de diseño.
- Manejo de las principales aplicaciones computacionales para oficina (MS Word, Excel, Outlook, PowerPoint).
- Disposición en el aprendizaje e integración de cualquier herramienta de trabajo.
Identification
001-1838444-3
Personal Information
- Place of Birth: Santo Domingo, Rep. Dom.
- Marital Status: Single
References
- David Valdez, (849) 344-0260
- Virginia Jaquez, (849) 205-7958
Timeline
Store Manager
MU REPUESTOS Y SERVICIOS
03.2016 - Current
Human Resources Assistant
Grupo Diesco
09.2015 - 03.2016
Administrative Assistant to the Director
Prebea, Srl
01.2012 - 03.2015
Collections Assistant
Prebea, Srl
12.2010 - 01.2012
Administrative Assistant And Recepcionist
Atlantic Caribbean, Pkg.
03.2010 - 11.2010
Lic. Administración De Empresas (9no S.) - Business Administration
Universidad Del Caribe (UNICARIBE)