Christopher Ricci

Holbrook,USA

Summary

To obtain a position which allows me to increase my responsibilities while utilizing my past experience.

years of professional experience

Central Business Systems

Installed, configured and maintained network-connected copy machines and printers.
Diagnosed and resolved hardware, driver, and network-related issues for printers and MFPs.
Utilized Command Prompt and PowerShell for advanced troubleshooting.
Assigned and managed static IP addresses for copy machines and printers to ensure stable network connections.
Installed, updated and managed printer drivers on Windows-based systems, ensuring compatibility.
Supported users with printing, scanning, and copying issues, both remotely and on-site.
Performed firmware updates and monitored device health to maintain optimal performance.
Used ConnectWise to manage service tickets, document incidents, and communicate resolutions with end users.
Created and managed local and domain-level user and administrator accounts in accordance with organizational policies.
Set up laptops for end users, including installation and activation of Microsoft Office 365 and other enterprise software.
Configured and standardized user taskbars to improve desktop usability and streamline access to essential applications.
Maintained server health and reliability through regular patching and updates, complemented by SFC and DISM scans to identify and remediate OS integrity issues.
Created and maintained detailed system documentation and procedures in IT glue to ensure knowledge continuity and support standardization.

Mather Hospital Northwell Health, Information Services

10.2021 - 01.2025

Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and performance.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Coordination of Services and Repairs of computers.
Daily phone correspondences with various departments.
Quality focus and PC Proficiency.

HUNTER BUSINESS SCHOOL

Strong skilled in IT Helpdesk which includes troubleshooting, system administration, and enhancing in troubleshooting, system administration, and enhancing our support
TECHNICAL PROFILE:
Ability to learn new
Technical Support
Windows
Hardware and Software
Wireless
Troubleshooting
Virtualization
Hardware Upgrades

Diagnosing Hardware and
Microsoft Office
TCP/IP Software
COMPUTER REPAIR AND NETWORKING
Knowledgeable in installation, configuration and troubleshooting computers, motherboards, micro-Processors, memory, I/O ports, adapter cards Peripheral upgrades, bios upgrades, and driver installs
Execute windows updates, infestation removal and system diagnostics using Norton utilities
Setup various peer to peer and client server networks using above listed operating systems
Installed UTP cat 5e straight through cables (and crossovers where needed)
Setup network-printing functions and configured TCP/IP and NetBUI protocols where needed

Mather Hospital Northwell Health, Information Services

10.2021 - 01.2025

Central Business Systems

HUNTER BUSINESS SCHOOL