CHRISTOPHER "DAVID" BROWNLEE

Results-driven Senior Leader in Call Center and Help Desk sectors with a focus on customer service and HR management. Successfully implemented standards that enhanced performance in diverse contact centers worldwide. Valued for adaptability, strong work ethic, and exceptional communication abilities. Proficient in self-directed work and quick skill acquisition.

g & Nearshore CX/CS/BPO's DR CEDULA: 402-5824595-6 RE: BPO CUSTOMER OPERATIONS, CLIENT MANAGEMENT, TRAINING, HR AND WFM. 

Dear Hiring Manager, I am writing to express my interest in the Customer Operations and Client Support position at a Outsourcing & Nearshore company with over three decade of experience with Nearshore and Offshore BPO's and as a self-employed professional, I have honed my skills in customer service, management, and collaboration. My journey has been enriched by worldwide diverse experiences that have shaped me into a dedicated team player off and on while living in the Republic of Dominicana , USA and the Philippines for over 23 years. I have had the pleasure and honor to work with past Dominican Government Administrations, and was able to initially introduce a major BPO to the Dominican Republic that now has a multi site and strong footprint within the DR. Throughout my career, I have consistently prioritized building strong relationships with clients and colleagues alike. 

My commitment to providing exceptional customer service has always been complemented by an ability to work collaboratively within teams to achieve common goals. This approach aligns well with your company's values and mission. My decision to explore new opportunities after years of self-employment was influenced by extensive travel, which broadened my perspective on global business practices and enhanced my adaptability in various environments. 

These experiences have reinforced my understanding of the importance of effective communication and teamwork in delivering superior client support. I am particularly drawn to Outsourcing & Nearshore because of its reputation for fostering innovation while maintaining high standards of client satisfaction. I am eager to contribute positively by leveraging my strengths in managing operations efficiently and supporting clients proactively. In reference to the gap in employment shown on my resume, I capitalized on an opportunity to travel in an effort to gain new experiences, foster personal development, and bring a renewed perspective to my field of study. This period of travel allowed me to build strong connections with other individuals and cultures, which has cultivated new growth and a better understanding of my future goals.

• Positive Employee Relations

• Supervised team of 500 staff members.