Adobe Package
Christian Forero
Industrial Designer
Santo Domingo, Distrito Nacional,32
Summary
Creative Product Designer with excellent troubleshooting and quality assurance skills coupled with more than 5 years of experience. Effective in identifying resources and managing compliance standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking employee enthusiastic about learning industrial field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Salesman
Innovacron
Punta Cana, Dominican Republic (Remote)
01.2023 - Current
- Collaborated with team members to 20 streamline sales processes, resulting in efficient workflow.
- Implemented CRM software to more efficiently track leads, follow-ups, and communications throughout entire 10 sales process in 1 month.
- Maintained detailed records of all interactions with prospects and clients using CRM system which allowed better tracking of client history.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings of about 3 main competitors in Dominican Republic.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Conducted competitor analysis to identify opportunities for growth within market space.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Increased sales by offering advice on purchases and promoting additional products.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Increased sales by offering advice on purchases and promoting additional products
- Upheld high standards of customer service by promoting and upselling new products and services
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations
- Used customer insights to develop innovative sales strategies to increase sales
Industrial Designer
ARQA
Santo Domingo, Dominican Republic
03.2021 - Current
- Championed importance of inclusive design principles, ensuring products were accessible and usable by diverse range of users.
- Presented design concepts effectively to stakeholders, ensuring clear communication and understanding of proposed solutions.
- Collaborated with cross-functional teams to develop innovative industrial designs for various products.
- Increased client satisfaction by delivering high-quality designs on time and within budget constraints.
Education
BBA - Construction Management
Universidad Pedro Henriquez Ureña
Santo Domingo, Distrito Nacional 07.2022 - Current
Licensed - Furniture Design
Institute Technologic De Santo Domingo
Santo Domingo, Distrito Nacional, Dominican Republic 05.2001 -
Skills
Sales and marketing strategies
Client Service
Customer Service
Upselling and Cross Selling
Technical understanding
Lead prospecting
Client presentations
Sales and marketing strategies
Accomplishments
- Resolved product issue through consumer testing.
- Managed 5 opportunities per month.
- Collaborated with team of 3 different areas in the development of a supermarket.
- Achieved over expected income by completing the sales for a year in six months with accuracy and efficiency.
Software
Microsoft Package
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Salesman
Innovacron
01.2023 - Current
BBA - Construction Management
Universidad Pedro Henriquez Ureña
07.2022 - Current
Industrial Designer
ARQA
03.2021 - Current
Licensed - Furniture Design
Institute Technologic De Santo Domingo
05.2001 -