Chrisnel Dorilus
Customer Care
Santo Domingo,National Distric
Summary
Empathetic customer service professional with a proven track record at Newtech Global, enhancing customer loyalty by resolving complaints and managing high-stress situations. Skilled in active listening and product knowledge, I consistently improve customer satisfaction and drive repeat business. Recognized for efficiently handling high call volumes and delivering accurate information, boosting customer retention by 20%.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Newtech Global
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Telus International
11.2022 - 03.2023
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
Diploma - Middle School Teaching
Centre De Gestion Pratique De Clase.
Gonaïves, Haití 05.2001 -
High School Diploma -
Lycee Fabre Gefrard
Gonaïves 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Customer Service Representative
Newtech Global
06.2023 - Current
Customer Care Representative
Telus International
11.2022 - 03.2023
Diploma - Middle School Teaching
Centre De Gestion Pratique De Clase.
05.2001 -
High School Diploma -
Lycee Fabre Gefrard
05.2001 -
Basketball and soccer
Basketball and soccer are my favorite sports. I enjoying playing soccer or basketball during the weekend with friends or familly.