CHERLHIN M. FELIZ
International Business Alumnus
Santo Domingo Este,32
Summary
Bright, hardworking, mature, and responsible worker with excellent interpersonal and organizational skills. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Air Import Analyst
Frederic Schad
04.2024 - Current
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Coordinated and negotiated contracts to facilitate freight movements.
- Coordinated company product shipments and international transactions to eliminate freight delays.
Validation Officer
Scotia GBS
08.2023 - 04.2024
- Implemented process improvements to streamline validation procedures, leading to better overall performance metrics.
- Managed multiple concurrent projects, ensuring timely completion of validation tasks and meeting project deadlines.
- Assisted in the development of standard operating procedures for the Validation department, promoting consistency across all projects.
- Maintained thorough documentation for all validation activities, ensuring full compliance with regulatory standards and audit requirements.
CUSTOMER SERVICE & SALES REPRESENTATIVE
Advensus Contact Center
4 2022 - 08.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
CUSTOMER SERVICE & SALES ASSOCIATE
Concentrix
09.2021 - 02.2022
ADMINISTRATIVE ASSISTANT
Ricky Shipping Express
09.2017 - 12.2019
- Scheduled meetings and coordinated appointments
- Drafted documents, reports and memos
- Responded to calls and emails
- Organized and sorted incoming mail
Education
Bachelor of Business Information Systems - Business Inteligence
Unapec
Distrito Nacional 05.2023 - Current
BBA - INTERNATIONAL BUSINESS
Unapec
Distrito Nacional 05.2020 - Current
INFOTEP - OFFICE PROGRAMS
INFOTEP
08.2021 - 09.2021
TECHNICIAN IN - ACCOUNTANCY-FINANCE
Colegio N.S.P.S de la F.A.R.D.
Santo Domingo Este, Santo Domingo 08.2017 - 08.2019
Skills
Microsoft Excel
Incoterms Knowledge
Effective Communication
Customer Assistance
Problem-Solving
Time Management
Data Entry
Multitasking
References
- Jose Tavarez, Supervisor at Advensus, 829-854-9514
- Anabel Fedak, Vice-President at Ricky Shipping Express, 849-447-5541
Personal Information
Nationality: Dominican
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Air Import Analyst
Frederic Schad
04.2024 - Current
Validation Officer
Scotia GBS
08.2023 - 04.2024
Bachelor of Business Information Systems - Business Inteligence
Unapec
05.2023 - Current
CUSTOMER SERVICE & SALES ASSOCIATE
Concentrix
09.2021 - 02.2022
INFOTEP - OFFICE PROGRAMS
INFOTEP
08.2021 - 09.2021
BBA - INTERNATIONAL BUSINESS
Unapec
05.2020 - Current
ADMINISTRATIVE ASSISTANT
Ricky Shipping Express
09.2017 - 12.2019
TECHNICIAN IN - ACCOUNTANCY-FINANCE
Colegio N.S.P.S de la F.A.R.D.
08.2017 - 08.2019
CUSTOMER SERVICE & SALES REPRESENTATIVE
Advensus Contact Center
4 2022 - 08.2023
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