Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Languages
Timeline
Generic
Cherlhin Feliz Ureña

Cherlhin Feliz Ureña

Santo Domingo Este,SANTO DOMINGO

Summary

Highly motivated and positive individual with great organizational and communication skills. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Validation Officer

Scotia Group
08.2023 - Current
  • Participated in meetings to discuss financial analysis and investment strategies.
  • Identified inefficiencies in existing processes through careful analysis, implementing changes that led to significant time savings.
  • Conducted risk assessments to identify potential issues within the validation process, enabling proactive problem resolution.
  • Maintained up-to-date knowledge on industry regulations and best practices related to the Validation field, ensuring ongoing compliance with changing requirements.
  • Improved emergency resolution processes to save time.
  • Developed clear and concise validation protocols, resulting in reduced errors and faster processing times.

CUSTOMER SERVICE & SALES REPRESENTATIVE

Advensus Contact Center
04.2022 - 07.2023
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 99% of issues.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

CUSTOMER SERVICE & SALES ASSOCIATE

Concentrix
09.2021 - 02.2022
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

ADMINISTRATIVE ASSISTANT

Ricky Shipping Express
09.2017 - 12.2019
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Scheduled office meetings and client appointments for staff teams.

Education

INTERNATIONAL BUSINESS -

Unapec
Distrito Nacional, RD
03.2024

BUSINESS INTELLIGENCE BACHELOR - Business

Unapec
Distrito Nacional, RD
08.2023

OFFICE PROGRAMS -

INFOTEP
Distrito Nacional, RD
09.2021

TECHNICIAN IN ACCOUNTANCY-FINANCE -

Colegio N.S.P.S de la F.A.R.D.
Santo Domingo Este, Santo Domingo
08.2019

Skills

  • Work Prioritization

  • Product Education

  • Invoice Verification

  • Certified Anti-Money Laundering Specialist (CAMS)

  • Risk Mitigation

  • Computer Proficiency

  • Brand Development

  • Customer Service

  • Project Management

  • Microsoft Office

  • Due diligence

  • Decision-Making

Accomplishments

  • Recognized as MVP by Scotiabank for being consistently pro-active in using the resources and tools available to find an answer and for always being happy and eager to help your peers with any questions they may have.
  • Top Performer, Advensus Contact Center - June - August, 2023

Personal Information

Nationality: Dominican

References

  • William Infante, Supervisor at Scotia GBS, 849-285-8137
  • Jose Tavarez, Supervisor at Advensus, 829-854-9514

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Validation Officer

Scotia Group
08.2023 - Current

CUSTOMER SERVICE & SALES REPRESENTATIVE

Advensus Contact Center
04.2022 - 07.2023

CUSTOMER SERVICE & SALES ASSOCIATE

Concentrix
09.2021 - 02.2022

ADMINISTRATIVE ASSISTANT

Ricky Shipping Express
09.2017 - 12.2019

INTERNATIONAL BUSINESS -

Unapec

BUSINESS INTELLIGENCE BACHELOR - Business

Unapec

OFFICE PROGRAMS -

INFOTEP

TECHNICIAN IN ACCOUNTANCY-FINANCE -

Colegio N.S.P.S de la F.A.R.D.

Similar Profiles

CREATE PROFILE
Cherlhin Feliz Ureña