Charismel Garcia

• Streamlined operations by implementing effective management strategies and coordinating cross-functional teams.
• Increased overall efficiency with meticulous organization, scheduling, and resource allocation.
• Improved team productivity by promoting collaboration, training opportunities, and ongoing communication.
• Enhanced customer satisfaction levels by addressing concerns promptly and implementing tailored solutions.
• Analyze and coordinate contract management with our partners.
• Collect and organize information from our contracts.
• Categorize contracts based on their viability and term based on the information in the agreement (Date of signature, term, terms and conditions of term, etc).

• Enhanced employee retention by implementing comprehensive training and development programs.
• Reduced company-wide skills gaps through effective workforce planning and targeted employee development initiatives.
• Established a positive learning environment by fostering open communication and encouraging feedback from all participants.
• Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
• Creating class curriculums.
• Creating classes support material.
• Sales and Development coach.
• Increased employee engagement, delivering customized training solutions tailored to individual learning styles.
• Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
• Streamlined onboarding processes, ensuring new hires were equipped with necessary skills for success in their roles.
• Achieved greater efficiency in the delivery of training programs by leveraging technology and digital tools for content creation, learning management, and reporting.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.

• Improved student comprehension by utilizing diverse teaching methods and engaging lesson plans.
• Enhanced classroom productivity by implementing time management strategies and efficient organizational practices.
• Boosted students'' confidence in their language skills through consistent feedback, support, and encouragement.
• Collaborated with colleagues to develop new curriculum materials that better suited the needs of English learners.
• Facilitated individualized learning experiences for students with diverse abilities, promoting growth and success for all.
• Teaching Pronunciation, annunciation and vocalization exercises for English accent neutralization.

This position was oriented to help our advocates achieve and provide great customer satisfaction and improve their level of confidence when interacting with native english speakers.

• Enhanced employee performance by designing and implementing comprehensive training programs.
• Developed customized e-learning modules for improved knowledge retention and on-the-job application.
• Boosted employee engagement with interactive workshops, group activities, and hands-on exercises.
• Streamlined training processes by identifying areas of improvement and implementing targeted solutions.
• Conducted thorough needs assessments to tailor training programs to specific organizational requirements.
• Collaborated with cross-functional teams to develop cohesive learning strategies aligned with business goals.

• Enhanced employee performance by developing and implementing comprehensive training programs.
• Streamlined onboarding process for new hires, resulting in reduced time to productivity.
• Increased employee retention through engaging and relevant training sessions tailored to individual needs.
• Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
• Creating class curriculums.
• Supervising and training the talent recruiting team.
• Training representatives for customer service and evaluating their overall performance.

This role included responsibilities such as providing users (small and medium business owners) with information and support regarding financial transactions and bank statements, credit card issues and disputed payments.

Providing and ensuring medium and long term satisfaction and solutions, as well as following up on technical issues.