Chantal Castillo
Santo Domingo,
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the General Manager
Crowne Plaza Santo Domingo
02.2022 - Current
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing presentations.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Implemented updated policies and practices for organization and monitored effect.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Transcribed meeting minutes to support sales, business development and senior management teams.
Administrative Assistant to the Executive Chef
InterContinental Real Santo Domingo
08.2019 - 03.2020
- Controlled food costs and oversaw quality, sanitation, and safety processes.
- Oversaw business operations, inventory control, and customer service for restaurants.
- Generated employee schedules and work assignments.
- Developed kitchen staff through training programs, disciplinary action, and performance reviews.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Assisted with menu translation.
- Developed close relationships with suppliers to source best ingredients.
- Organized new employee orientation schedules for interns.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Maintained payroll information by collecting and entering data.
- Tracked employee vacation, sick and personal time.
Customer Service Representative
Convergys
08.2016 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Collected feedback from customers to help improve service delivery and banking processes.
- Educated customers on online banking and mobile banking applications.
Education
BBA - Tourism And Hotel Management
Universidad APEC
Santo Domingo10.2021
Skills
- Travel Administration
- Advanced MS Office Suite Knowledge
- Customer Service
- Back Office Operations
- Process Optimization
- CRM Software
Certification
- Telephone courtesy, Infotep - February 2023
- Handling of Fire Extinguishers, Infotep - August 2023
- First Aid Training, Infotep - August 2023
- Consultative Sales Techniques, Infotep - August 2023
Languages
Spanish
Native language
English
Advanced
C1
Soft Skills
- Organization
- Time Management
- Teamwork
- Interpersonal Skills
- Adaptability
- Problem-Solving
- Attention to Detail
- Work Ethic
- Discretion
- Empathy
Timeline
Administrative Assistant to the General Manager
Crowne Plaza Santo Domingo
02.2022 - Current
Administrative Assistant to the Executive Chef
InterContinental Real Santo Domingo
08.2019 - 03.2020
Customer Service Representative
Convergys
08.2016 - 12.2016
BBA - Tourism And Hotel Management
Universidad APEC
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