Chaniel Pérez

• Present, promote and sell rooms using solid arguments to existing and prospective customers
• Perform cost-­benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback.

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involved in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies policies and procedures

• Planning and Operation of weddings, groups, conventions and social events.
• Update the Groups Forecast, Event Schedule and Wedding Calendar for the current and future years.
• Maintain and issue group forecast, event schedules and wedding monthly calendar as required.
• Preparation and sending of BEOs to the departments involved
• Establish effective and efficient communication via email and phone with Wedding / Group planners.
• Sale of additional services for weddings and groups (upsale)
• Reserve tentative date and time for wedding / event requested by client or agency.
• Coordination of Inspection Visits to the property; making sure to request courtesies for VIPS and inform the departments involved in the hotel in advance to achieve customer satisfaction during their visit and thus facilitate the closing of the business.
• Send a proforma to the client of the event before their arrival
• Collection management for the payment of the additional services of the group / wedding / event 45 days before the event.
• Supervision of assembly of events with suppliers and house departments.
• Issuing of groups, wedding proposals, contracts and quotations to client or agency.
• Schedule suppliers, vendors, entertainers, Ministers / Judges etc. for group events and weddings etc.
• Process / manage documents for the civil registry for legal weddings
• Send personalized welcome letter to the bride and groom and make an appointment with the bride and groom the day after their arrival at the hotel to refine the wedding details
• Send wedding schedule 5 days before the end of the month
• Check the room assignment of the couple and the group in the system
• The wedding package and extras will have to be fully paid before the day of the event
• Preparation of ceremony contract and reception and follow up for confirmation of the ceremony contract signed by the client.
• Answer all emails from direct customers and travel agencies.
• Sending package information and general information about the hotel to prospects

- Test the product for its intended use and make sure it performs up to the manufacturer's specifications.

- Respond to our clients comments on TripAdvisor and Monarc.Ca post their stays

- Promote our TripAdvisor Plattaform .

- Make Service, Activities and Rooms audits following the standar stablished.

- Handle our guests formal complains along with the managment.