Chad Worton
Santa Clara, ,Ca
Summary
Dynamic HVAC professional with extensive experience, excelling in customer support and team leadership. Proven track record in optimizing service efficiency and enhancing client satisfaction through effective problem-solving and attention to detail. Skilled in HVAC installation and maintenance, consistently delivering high-quality results in fast-paced environments.
Overview
1
1
Certification
Work History
Service Manager/ Field Operations Manager
Undisclosed
- Managed daily operations of HVAC service and installation teams, ensuring timely project completion and client satisfaction
- Oversaw scheduling and dispatching of technicians to optimize service/installation efficiency.
- Implemented process improvements that enhanced workflow and reduced response times for service requests.
- Collaborated with sales team to identify customer needs and recommend tailored HVAC solutions.
- Conducted performance evaluations to ensure high standards of service delivery within the team.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
HVAC Service and Start Up Technician
Innovative Mechanical Inc
- Improved customer satisfaction by providing comprehensive technical support.
- Boosted team morale through clear communication, effective problem-solving, and proactive leadership during challenging projects.
- Facilitated successful project completion by effectively managing resources, anticipating obstacles, and developing contingency plans as needed.
HVAC Controls Field Installer/Startup
Therma Mechanical
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
HVAC BAS Controls Field Installer
Air Systems Inc
- Boosted company reputation by consistently providing high-quality workmanship and excellent customer service during installations.
- Adapted seamlessly to evolving project requirements, remaining flexible and responsive throughout rapidly changing circumstances.
- Reduced installation time by effectively collaborating with team members in the completion of field projects.
Assistant Service Manager
Folsom Lake Toyota / Mossy Ford
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Residential Mortgage Loan Officer
Paramount Equity Mortgage
- Facilitated successful loan closings by coordinating all required documentation and collaborating with underwriting teams.
- Educated borrowers on various financing options available, tailoring recommendations based on individual needs and goals.
- Maintained in-depth knowledge of mortgage products and guidelines to provide accurate information to clients.
Education
Business Administration
Sierra College
Rocklin, CAJourneyman Sheet Metal/Service - HVAC Service
SMW 104 San Jose
San Jose2023-06
Skills
- Customer Support
- Hardware Installation
- Electrical Systems
- Pneumatic Systems
- HVAC installation and maintenance
- Repairs and troubleshooting
- Organizational Skills
- Computer Skills
- Teamwork and Collaboration
- Attention to Detail
Certification
EPA Section 608 Certified
Timeline
Service Manager/ Field Operations Manager
Undisclosed
HVAC Service and Start Up Technician
Innovative Mechanical Inc
HVAC Controls Field Installer/Startup
Therma Mechanical
HVAC BAS Controls Field Installer
Air Systems Inc
Assistant Service Manager
Folsom Lake Toyota / Mossy Ford
Residential Mortgage Loan Officer
Paramount Equity Mortgage
Business Administration
Sierra College
Journeyman Sheet Metal/Service - HVAC Service
SMW 104 San Jose